Operations Manager

3 days ago


San Francisco, California, United States Rippling Full time
About Rippling

Rippling is a cloud-based platform that streamlines HR, IT, and finance operations for businesses. Our platform brings together various workforce systems, including payroll, expenses, benefits, and computers, into a single system. This enables companies to manage and automate every aspect of the employee lifecycle efficiently.

The Role

We are seeking an experienced Operations Manager to lead our Payroll Account Services team. This team plays a critical role in delivering core services and ensuring product compliance associated with our PEO and ASO products. The successful candidate will work closely with our Product and Engineering teams to build new customer-facing and internal tooling features, and execute tens of thousands of tasks every year.

Key Responsibilities
  • Lead and grow a team of operations specialists and supervisors, building the operating structure to ensure timely task delivery and team effectiveness.
  • Design and revise documentation to set the team up for success.
  • Oversee team operations, including leadership standups, metrics/KPI reporting, initiative management, tooling improvements, and culture-building initiatives.
  • Manage complex escalations and issues, communicating with customers and internal-facing teams to ensure full resolution.
  • Work with R&D and other internal stakeholders to identify product improvements and bugs, develop process/automation fixes, and implement fixes to improve the customer experience and overall product compliance.
Requirements
  • 5+ years of experience in a customer-facing operational role, such as implementation, support, or operations, with a minimum of 3+ years of experience managing a team.
  • Strong communication skills (written and verbal).
  • Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution.
  • Strong research and process development skills.
  • Prior experience at a SaaS/start-up company preferred.
About Rippling

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [redacted].

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40-mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

#li-hybrid #li-remote

The pay range for this role is:

71,950 USD per year (US Tier 3)

75,300 USD per year (US Tier 2)

84,000 USD per year (US Tier 1)



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