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Operations Manager
2 months ago
Rippling is seeking an experienced Operations Manager to lead the Payroll Account Services team. This critical role will require collaboration with Product and Engineering teams, government agencies, third-party partners, and internal departments to drive the success of Rippling's PEO and ASO product growth.
Key Responsibilities- Lead and grow a team of operations specialists and supervisors to ensure on-time task delivery and team effectiveness.
- Design and revise documentation to set the team up for success.
- Oversee team operations, including leadership standups, metrics/KPI reporting, initiative management, tooling improvements, and culture-building initiatives.
- Manage complex escalations and issues, communicate with customers and internal-facing teams to ensure full resolution.
- Work with R&D and other internal stakeholders to identify product improvements and bugs, come up with process/automation fixes, and help implement fixes to improve the customer experience and overall product compliance.
- 5+ years of experience in a customer-facing operational role, such as implementation, support, or operations, with a minimum of 3+ years of experience managing a team.
- Strong communication skills (written and verbal).
- Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution.
- Strong research and process development skills.
- Prior experience at a SaaS/start-up company preferred.
Rippling is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
What We OfferRippling offers a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location. A variety of factors are considered when determining someone's compensation–including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is:
71,950 USD per year (US Tier 3)
75,300 USD per year (US Tier 2)
84,000 USD per year (US Tier 1)
