Information Technology Support Specialist

2 weeks ago


Wilton, Connecticut, United States Glengate Full time
Job Overview

IT SUPPORT SPECIALIST

JOIN OUR DYNAMIC TEAM AT GLENGATE

Glengate is seeking a dedicated Full-time IT Support Specialist to provide assistance and support for our technology needs. This role will focus on delivering technical and administrative support across various IT systems and applications.

Key Responsibilities:

  • Offer comprehensive support for software and hardware issues encountered by team members.
  • Respond promptly to technical inquiries and provide effective solutions.
  • Install and configure new software and hardware on user devices and servers.
  • Set up new users in essential systems such as Active Directory and Office 365.
  • Oversee mobile device management and provide necessary support.
  • Maintain up-to-date knowledge of operating systems and applications to ensure high-quality support.
  • Assist in the installation of workstations and printers within the network.
  • Collaborate with vendors to troubleshoot and resolve technical challenges.
  • Document and report relevant information to management.
  • Occasionally travel to various locations for project support and training.
  • Contribute to Glengate initiatives and assist colleagues in their tasks.
  • Propose innovative ideas to enhance departmental efficiency.
  • Participate in additional departmental functions as required.

Qualifications:

  • Bachelor's degree in Information Technology or equivalent professional experience.
  • 1-3 years of experience in a Microsoft Windows support environment.
  • Strong understanding of IT principles and practices.
  • Proficient in systems administration and Microsoft Office applications.
  • Familiarity with Microsoft Windows servers and workstations.
  • Excellent verbal and written communication skills.
  • Attention to detail and ability to work collaboratively in a team.
  • Flexibility to adapt to varying workloads and deadlines.
  • Commitment to professional development and accountability for tasks.
  • Technical certifications and knowledge of network devices are advantageous.

Benefits for Full-time Employees:

  • Paid Time Off (PTO)
  • 401(k) plan with company match
  • Health, dental, and vision insurance
  • Flexible Spending Account (FSA)
  • Long-Term Disability and Life Insurance
  • Paid Holidays throughout the year
  • Tuition Reimbursement after one year of service

ABOUT GLENGATE:

Glengate is a leader in its industry, committed to delivering exceptional service and innovative solutions. Our culture fosters growth and collaboration, ensuring that our team members thrive in their careers.



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