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Certified Customer Support Specialist

2 months ago

Wilton, Connecticut, United States Allstate Insurance Agency - Andrea Saunders Full time
Position Overview

The Licensed Customer Service Representative plays a crucial role in ensuring client satisfaction and support. This position involves managing various communication channels including phone calls, text messages, and emails to deliver comprehensive product information and assist clients with their policy inquiries.

Key Responsibilities
  • Responding to customer inquiries through multiple communication platforms.
  • Providing accurate information regarding products and services.
  • Assisting clients with policy-related questions and concerns.
  • Delivering friendly and efficient service to enhance customer experience.
Benefits Offered
  • Opportunities for professional growth and development.
  • Performance-based bonuses.
  • Competitive salary structure.
  • Pathways for career advancement.
  • Generous paid time off policy.
  • Comprehensive training and development programs.
About Our Agency

We are a reputable and award-winning agency committed to providing exceptional service to our clients. Our work environment fosters collaboration and teamwork, allowing us to effectively meet the needs of our clients.

Qualifications
  • Possession of a Property and Casualty license.
  • Strong interpersonal skills and a friendly demeanor.
  • Excellent organizational abilities.
  • A collaborative team player.
  • Self-motivated and driven to succeed.
Work Schedule

Standard working hours are Monday through Friday, with weekends off.