We are seeking a highly skilled and detail-oriented Bicycle Warranty Specialist to join our team at Dorel Sports. As a key member of our Warranty Service Department, you will be responsible for providing exceptional customer service and technical support to our dealers and customers.

• Answer and resolve warranty-related inquiries and issues in a timely and professional manner.
• Collaborate with cross-functional teams, including Engineering, Quality, and Finance, to ensure seamless communication and resolution of technical issues.
• Enter and analyze warranty data into our Quality Management System to identify trends and areas for improvement.
• Maintain up-to-date technical knowledge of bicycle systems and components to provide expert advice and support.
• Develop and implement process improvements to enhance the warranty experience for our customers and dealers.

• High school diploma or equivalent required; 1-2 years of experience in a customer service or technical support role preferred.
• Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
• Strong problem-solving and analytical skills, with the ability to identify and resolve complex technical issues.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• Recognition and rewards for outstanding performance.