Patient Services Coordinator
2 weeks ago
Company Overview: RAYUS Radiology, previously known as Center for Diagnostic Imaging and Insight Imaging, is at the forefront of transforming radiology into a vital initial step in the diagnostic and treatment process.
Position Summary: We are seeking a dedicated Front Office Associate who will play a crucial role in enhancing patient experiences. This full-time position involves various morning shifts throughout the week.
Key Responsibilities:
1. Patient Registration (55%):
- Welcome and check-in patients for imaging services, ensuring accurate demographic data collection and processing of payments.
- Efficiently manage phone calls, providing friendly assistance and directing inquiries to appropriate staff.
- Act as a communication bridge between technologists and patients awaiting exams, sharing essential updates regarding scanner availability and clinic information.
- Maintain an organized front office environment, including tidying the lobby area and managing office supplies.
- Facilitate electronic imaging processes and confirm appointments, offering necessary preparation guidance to patients.
- Handle requests for reports, billing details, and medical release forms as needed.
2. Insurance Management (20%):
- Verify patient insurance coverage and pre-certify exams with insurance providers.
- Obtain necessary authorizations and utilize knowledge of insurance protocols to ensure compliance.
- Process release of information requests in accordance with company policies.
3. Appointment Scheduling (20%):
- Coordinate transportation, interpreter services, and accommodation arrangements for patients as required.
- Input and submit patient exam orders, ensuring alignment with scheduled appointments.
- Manage referrals and ensure all necessary authorizations are secured.
- Process requests for imaging orders and maintain an updated database of referring physicians.
4. Additional Duties (5%):
- Perform other responsibilities as assigned to support the overall operations of the front office.
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