Customer Service Representative

4 days ago


Geneva, Illinois, United States Mark Murphy - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in providing exceptional service to our clients and helping them achieve their insurance goals.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to understand their insurance needs and provide personalized solutions.
  • Insurance Needs Assessment
    • Conduct thorough needs assessments to identify clients' insurance requirements and recommend suitable products and services.
  • Product and Service Development
    • Develop and implement strategies to promote insurance products and services to clients, ensuring they are aware of their options and benefits.
  • Team Collaboration
    • Work closely with our team of experienced professionals to ensure seamless communication and coordination with clients.
Requirements
  • Customer Service Skills
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Insurance Knowledge
    • Basic understanding of insurance products and services, with a willingness to learn and develop expertise.
  • Problem-Solving Skills
    • Ability to analyze complex problems and develop effective solutions to meet clients' needs.
  • Technical Skills
    • Proficiency in computer applications and software, with the ability to learn new systems and tools.
What We Offer
  • Competitive Compensation
    • A competitive salary and commission structure, with opportunities for growth and advancement.
  • Benefits Package
    • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Professional Development
    • Opportunities for training and development, to help you grow and succeed in your career.


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