Customer Experience Director

3 days ago


Chicago, Illinois, United States Summer House - Chicago Full time
Job Overview

Summer House - Chicago seeks a seasoned Customer Experience Director to join our team.


About the Role

We are seeking an experienced professional to lead our host operations and drive exceptional customer experiences. As a Customer Experience Director, you will be responsible for setting the tone for exceptional service, ensuring seamless guest interactions, and maintaining high standards of hospitality.


Responsibilities

The ideal candidate will have excellent communication skills, a warm and welcoming demeanor, and a passion for delivering outstanding customer experiences. Key responsibilities include:

  • Leading host training programs to ensure consistency in customer service delivery
  • Maintaining accurate guest counts, wait times, and seating arrangements
  • Assisting with coat check duties as directed
  • Developing and implementing strategies to enhance customer satisfaction and loyalty
  • Fostering a positive and inclusive work environment that encourages collaboration and teamwork

Requirements

To be successful in this role, you will need:

  • A strong background in hospitality or customer service management
  • Excellent communication and interpersonal skills
  • Able to multitask calmly and effectively under pressure
  • Ability to stand and walk for extended periods, moving safely through crowded spaces
  • Strong problem-solving and analytical skills

What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary of $45,000 - $55,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid vacation time and opportunities for career growth and development
  • A dynamic and supportive work environment that fosters creativity and innovation

About Summer House - Chicago

At Summer House - Chicago, we pride ourselves on providing an exceptional dining experience that combines great food, attentive service, and a welcoming atmosphere. Our restaurants are committed to creating memorable experiences for our guests, and we're looking for like-minded professionals to join our team.



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