Current jobs related to Customer Experience Director, Strategic Partnerships - Chicago, Illinois - Association of Zoos & Aquariums
-
Director of Strategic Partnerships
2 weeks ago
Chicago, Illinois, United States Loyola University Full timeJob Title: Director of Strategic PartnershipsAbout the Role:Loyola University Chicago seeks a highly motivated and experienced individual to serve as the Director of Strategic Partnerships. This role will play a critical part in building and maintaining relationships with key stakeholders, including alumni, friends, and industry...
-
Director of Strategic Partnerships
3 weeks ago
Chicago, Illinois, United States Lifelancer Full timeAbout the RoleAs a Director of Strategic Partnerships at Lifelancer, you will play a key role in cultivating and growing partnerships with life science companies to support their research and clinical programs using Tempus products. This includes organizing and executing client data provisioning operations, identifying risks, and providing operational and...
-
Director of Strategic Partnerships
11 hours ago
Chicago, Illinois, United States Humboldt Park Health Full timeJob OverviewHumboldt Park Health seeks a seasoned professional to lead its Foundation as Executive Director. Reporting directly to the President/CEO, this key leader will be responsible for driving strategic partnerships, fundraising initiatives, and overall growth of the organization.
-
Development Director of Strategic Partnerships
4 weeks ago
Chicago, Illinois, United States Northwestern Medicine Full timeJob Title: Development Director of Strategic PartnershipsSalary: $120,000 - $150,000 per yearAbout the RoleWe are seeking an experienced Development Director of Strategic Partnerships to lead our major gifts program. This is a unique opportunity to join a dynamic team and make a meaningful impact in the healthcare sector.About Northwestern...
-
Development Director for Strategic Partnerships
3 weeks ago
Chicago, Illinois, United States Illinois Action for Children Full timeJob OverviewWe are seeking an experienced Development Director for Strategic Partnerships to join our team at Illinois Action for Children. As a key member of our development team, you will be responsible for establishing and strategically building a major gift pipeline and program, deepening philanthropic relationships, and increasing philanthropic support...
-
Director of Strategic Partnerships
3 weeks ago
Chicago, Illinois, United States Lifelancer Full timeJob OverviewWe are seeking an experienced Director of Strategic Partnerships to join our Life Sciences team at Lifelancer. As a key member of our organization, you will be responsible for establishing and building partnerships with pharmaceutical companies to advance their research and clinical programs using Tempus products.
-
Chicago, Illinois, United States DISQO Full timeCompany OverviewDISQO is a forward-thinking company shaping the future of media measurement. We're driven by a passion for innovation and growth, creating an exceptional environment where our employees thrive.Job DescriptionAs an Enterprise Sales Director, Strategic Partnerships, you will play a critical role in driving our business forward by developing and...
-
Strategic Partnership Manager
3 weeks ago
Chicago, Illinois, United States C.A. Fortune Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Engagement to join our team at C.A. Fortune in Chicago, IL. This is a hybrid role that requires 2-3 days of in-office work per week. The ideal candidate will have 7-10+ years of experience in the CPG industry, with a strong background in sales, category management, and client...
-
Strategic Partnerships Director
3 days ago
Chicago, Illinois, United States Slalom Consulting Full timeCompany OverviewSlalom Consulting is a global consulting firm that helps organizations achieve their goals through strategic partnerships and innovative solutions.
-
Director of Strategic Partnerships
5 days ago
Chicago, Illinois, United States AEG Full time**Company Overview:**AEG is a global leader in the sports and entertainment marketing industry, specializing in event/experiential marketing and sponsorship/partnership development.**Job Description:**We are seeking an experienced Director, Partnership Management to join our Properties & Media Assets team. The successful candidate will be responsible for...
-
Director of Strategic Partnerships
4 weeks ago
Chicago, Illinois, United States CLevelCrossing Full timeClient Services Leader">CLevelCrossing seeks an accomplished Client Services leader to drive strategic partnerships and elevate client relationships. This high-impact role requires expertise in guiding cross-functional teams to meet business objectives.Responsibilities">Pioneer new business development opportunities and expand existing client...
-
Director of Expansion and Partnerships
3 weeks ago
Chicago, Illinois, United States Metropolis Full timeAbout the RoleAs the Director of Strategic Partnerships and Expansion, you will be responsible for developing and executing strategies to expand our customer base, increase revenue, and achieve enterprise sales targets. This role requires strong leadership skills, strategic thinking, and a proven track record of successful sales expansion efforts.Your...
-
Director of Strategic Partnerships
1 day ago
Chicago, Illinois, United States Kids Above All Full timeJob SummaryWe are seeking a seasoned development professional to lead our fundraising efforts and provide strategic direction for all development activities. The ideal candidate will have a proven track record of success in resource development, excellent people skills, and the ability to work effectively with all levels of staff.Responsibilities:Leadership...
-
Chicago, Illinois, United States CLevelCrossing Full timeJob SummaryWe are seeking a seasoned executive to lead our customer experience and platform innovation efforts. As Associate Vice President, you will be responsible for driving the development of a single source of member truth, enabling cross-channel engagement and personalization.About the RoleIn this role, you will oversee a product group focused on...
-
Chicago, Illinois, United States Overwolf Full timeThis is a unique opportunity to join Overwolf's brand partnerships team and shape the future of gaming through innovative advertising solutions.You will drive revenue by building strategic partnerships with top brands and agencies, helping them reach AAA gamers. Excellent presentation skills, proven deal-closing abilities, senior relationship management, and...
-
Chief Customer Experience Director
2 weeks ago
Chicago, Illinois, United States Cargado Full timeAbout the RoleCargado, a pioneering load board for cross-border Mexico freight, seeks an experienced Chief Customer Experience Director to lead its Go-To-Market team. This pivotal hire will be responsible for developing and scaling Cargado's Customer Success function.Key Responsibilities:Team Leadership: Build and manage a high-performing team of Customer...
-
Director of Strategic Community Partnerships
8 hours ago
Chicago, Illinois, United States Three Pillars Initiative Full timeJob Overview:">The Three Pillars Initiative is seeking a highly motivated and results-driven professional to fill the role of Director of New Program Development. This position will be responsible for identifying and qualifying new target communities, building relationships with community champions, and providing technical assistance to local steering...
-
Chicago, Illinois, United States Influential Full timeCompany OverviewInfluential is a pioneering technology company, recognized as the largest influencer marketing organization globally. Leveraging an extensive network of over 3 million social media influencers, our platform facilitates seamless talent discovery, comprehensive brand safety, content creation, media, and measurement. Through strategic...
-
Sales Partnership Director
3 weeks ago
Chicago, Illinois, United States Hueman PE Talent Solutions Full time**Join Our Team**Sales Empowerment Group is a dynamic and fast-paced environment that requires innovative thinking and exceptional execution. As an Sales Partnership Director, you will play a critical role in building and maintaining relationships with our strategic clients, identifying opportunities for growth and expansion, and delivering results-driven...
-
Strategic Partnership Builder
4 days ago
Chicago, Illinois, United States PMG, Inc. Full timeAt PMG, Inc., we are seeking a highly skilled Strategic Partnership Builder to join our team. As a key member of our business development team, you will play a crucial role in driving growth and expansion through strategic partnerships.About the RoleWe are looking for someone with 5-10 years of experience in business development, preferably in an interactive...
Customer Experience Director, Strategic Partnerships
1 month ago
**Overview**
The Association of Zoos & Aquariums seeks a Customer Experience Director, Strategic Partnerships to lead our dynamic onsite contact center and shared service team. As a key member of our leadership team, you will oversee the development and implementation of customer-centric strategies, driving business growth and enhancing guest satisfaction.
**Job Summary**
We are looking for a highly organized and data-driven self-starter with a passion for delivering exceptional customer experiences. The ideal candidate will have a minimum of 5 years of experience in planning, development, and evaluation of customer service programs, as well as knowledge of high-traffic contact center operations and metrics.
**Key Responsibilities**
- Lead the development and implementation of customer-centric strategies, driving business growth and enhancing guest satisfaction.
- Oversee the contact center operations, including personnel and budget management, administration of training, and development of standard operating procedures.
- Manage projects in collaboration with multiple external stakeholders, ensuring that institutional priorities are met.
- Build and maintain relationships with key internal stakeholders, acting as the voice of the guest across the organization.
- Develop and execute individual professional development plans for direct reports, focusing on fairness in scheduling, time off, post variety, and post rotation.
**Requirements**
To be successful in this role, you must have:
- A Bachelor's degree in business administration, museum studies, finance, or related field.
- Minimum of 5 years of experience in planning, development, and evaluation of customer service programs.
- Knowledge of high-traffic contact center operations and metrics.
- Demonstrated proficiency in using, configuring, and refining the ticketing, reporting, and contribution modules of the Tessitura CRM system.
- Active engagement in the Tessitura Network community, including the development of external contacts.
- Experience managing complex relationships, people management, and team building.
**What We Offer**
We offer competitive compensation packages and opportunities for professional growth within our organization. Our benefits include medical insurance, vision and dental insurance, paid holidays, life insurance, and an employee assistance program.
**Estimated Salary: $60,000 - $80,000 per year**, depending on experience and qualifications. Located in Chicago, IL, we are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodations for any part of the employment process, please let us know.
