Executive Director, Customer Experience Optimization

5 days ago


Chicago, Illinois, United States Jerry Full time
About the Role

As a key member of our team, you will play a critical role in driving business growth and customer satisfaction. We are seeking an experienced Executive Director to lead our Customer Experience Optimization efforts.

Key Responsibilities
  • Elevate customer experience through process improvements, workflow optimization, and strategic technology adoption.
  • Develop and implement plans to enhance team performance, drive efficiency, and reduce operational costs.
  • Partner with cross-functional teams to integrate customer feedback, identify areas for improvement, and develop targeted solutions.
Requirements
  • Proven track record of driving business growth and customer satisfaction through strategic leadership and process improvements.
  • Experience managing high-performing teams, with a strong focus on employee development and retention.
  • Strong analytical and problem-solving skills, with ability to interpret data and drive business decisions.
What We Offer

We offer a competitive salary range of $140,000 - $200,000 per year, based on experience, as well as a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.



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