Patient Experience Director

3 weeks ago


Chicago, Illinois, United States Bileddo Associates Full time
Job Title: Patient Experience Director

Company Overview: Our client, a top 10 hospital system according to US News and World Report, has embarked on a revolutionary partnership to open a state-of-the-art ambulatory center in one of the safest and wealthiest areas in the world.

Job Summary: We are seeking a skilled Patient Experience Director to lead our team in delivering exceptional patient care and improving patient satisfaction, engagement, and loyalty.

Key Responsibilities:
  • Develop and execute a comprehensive patient experience strategy aligned with the organization's mission and values.
  • Lead, mentor, and manage a team of patient experience coordinators and customer service representatives.
  • Collaborate with medical and administrative departments to ensure consistent and excellent patient care.
  • Collect and analyze patient feedback and satisfaction data.
  • Monitor and evaluate patient interactions, ensuring compliance with established service standards.

Requirements:
  • Minimum 10 years' experience in a reputable organization, with minimum of 3-5 years in a Senior position
  • Proven experience in a patient experience or customer service leadership role within a healthcare setting.
  • Strong understanding of patient-centered care principles and customer service best practices.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Fluency in English is required; knowledge of Arabic is an advantage.

Salary: $100,000 - $120,000 per annum, depending on qualifications and experience. The company offers an incredible benefits package that includes transportation, luxury housing, vehicle, cell phone, education, and 42 days per year of vacation. First $100,000 in salary is not subjected to any taxes.

  • Chicago, Illinois, United States Aramark Full time

    Aramark Healthcare+ is seeking a Patient Experience Director to lead patient experience and nursing relationships at University of Chicago Medicine. This role drives customer service/hospitality by representing the food service department to patients, establishing effective working relationships with other departments for unified patient/resident care.Job...


  • Chicago, Illinois, United States Oak Street Health Full time

    About the Job">The Patient Experience Coordinator will be responsible for leading market operations in providing exceptional patient care and a positive work environment. This includes building a culture of engagement, demonstrating the Oaky Values and Service Behaviors at all times, and hiring, training, supervising, coaching, mentoring, and managing a...


  • Chicago, Illinois, United States The University of Chicago Medicine Full time

    Job Title: Patient Care DirectorThe University of Chicago Medicine is seeking a dedicated Patient Care Director to lead our Operating Room team. This is a full-time position with a salary range of $140,000 - $200,000 per year.About the Team:We are a world-class academic healthcare system that brings innovative approaches to patients with all conditions.Our...


  • Chicago, Illinois, United States Aramark Full time

    Job SummaryAramark Healthcare+ is seeking a highly skilled Patient Experience Director to drive patient satisfaction and nursing relationships at University of Chicago Medicine.This customer service/hospitality role represents the food service department to patients, fostering effective working relationships with other departments to provide unified...


  • Chicago, Illinois, United States Chicago Family Health Center Full time

    As a Patient Care Director, you will be responsible for overseeing the management of nursing services at the Chicago Family Health Center. This role requires strong leadership, communication, and organizational skills to effectively manage a diverse and dynamic environment. You will collaborate with medical, behavioral health, and administrative teams to...


  • Chicago, Illinois, United States Brilliant Earth Full time

    Customer Experience DirectorWe are seeking an experienced Customer Experience Director to lead our customer-facing team at Brilliant Earth. The ideal candidate will have a passion for customer service and a proven track record of driving business growth through exceptional customer experiences.This role offers a competitive salary range of $80,000 - $110,000...


  • Chicago, Illinois, United States The Learning Experience #121 Full time

    The Learning Experience #121: Regional ManagerAt The Learning Experience, we are seeking a highly skilled and experienced Regional Manager to oversee the operations of our early childhood centers in IL & MI. As a key member of our leadership team, you will be responsible for providing strategic direction, support, and guidance to center directors and staff...

  • Experience Director

    2 weeks ago


    Chicago, Illinois, United States Museum of Ice Cream Full time

    Job Title: Experience DirectorWe are an immersive brand that fosters creativity and inclusivity. Our mission is to deliver exceptional experiences for our guests.As a Rockstar Super Host, you will act as a bridge between our Guides on the floor and management team during business operations. You will address concerns from Guides and focus on enhancing the...


  • Chicago, Illinois, United States Insight Full time

    **About This Role:**We are seeking a talented Patient Care Director - Nursing Education to join our team at Insight Hospital and Medical Center in Chicago. As a leader in our Patient Care Services department, you will be responsible for planning, coordinating, and evaluating education programs for nursing staff.About Our Mission:We are dedicated to...


  • Chicago, Illinois, United States Craft Full time

    Join Our Team as a Customer Experience DirectorWe are looking for an experienced Customer Experience Director to lead our team in delivering exceptional customer experiences. The ideal candidate will have a proven track record of driving business growth, leveraging strong communication skills and resourcefulness to manage a diverse book of...


  • Chicago, Illinois, United States Summer House - Chicago Full time

    Job OverviewSummer House - Chicago seeks a seasoned Customer Experience Director to join our team.About the RoleWe are seeking an experienced professional to lead our host operations and drive exceptional customer experiences. As a Customer Experience Director, you will be responsible for setting the tone for exceptional service, ensuring seamless guest...


  • Chicago, Illinois, United States The University of Chicago Medicine Full time

    About the Opportunity:We are seeking an experienced Patient Care Services Director to join our team at The University of Chicago Medicine. In this role, you will have the opportunity to lead and direct the daily operations of our Operating Room team, ensuring high-quality patient-centered care.As a key member of our leadership team, you will be responsible...


  • Chicago, Illinois, United States Cision Ltd. Full time

    Job OverviewCision Ltd. is a leading provider of cloud-based software for public relations, marketing, and customer experience. We are seeking an experienced Director of Onboarding and Customer Experience to join our team.About the RoleThe Director of Onboarding and Customer Experience will be responsible for driving customer success by ensuring a seamless...


  • Chicago, Illinois, United States University of Illinois Chicago Full time

    Job OverviewWe are seeking a highly skilled Director of Clinical Curriculum and Student Experience to join our team at the University of Illinois Chicago. This is an exciting opportunity to play a key role in shaping the future of nurse anesthesia education.About the RoleThe primary responsibility of this position is to assist with all academic and...


  • Chicago, Illinois, United States Abercrombie and Fitch Co. Full time

    Abercrombie & Fitch Co. is a dynamic and fast-paced retail environment that offers exciting opportunities for career growth and development. We are seeking a Customer Experience Director to join our team at Milwaukee Avenue and lead our efforts in delivering exceptional customer experiences. The estimated salary for this position is $80,000 - $100,000 per...


  • Chicago, Illinois, United States Hyde Park Hospitality Full time

    Join Our TeamWe are seeking a talented Guest Experience Director to lead our airport lounge team in delivering exceptional guest experiences and exceeding customer expectations. As a key member of our team, you will play a critical role in shaping the future of our business and driving success.Salary: $20-$22 per hourAbout the JobIn this role, you will be...


  • Chicago, Illinois, United States Saatva Full time

    We are seeking an experienced Retail Experience Director to join our team at Saatva. In this role, you will be responsible for maintaining a clean and healthy work environment that reflects Saatva's commitment to quality.The ideal candidate will have strong leadership skills, a passion for retail environments, and excellent customer service skills. You will...


  • Chicago, Illinois, United States Choco Communications GmbH Full time

    Company OverviewChoco Communications GmbH is a global leader in the food industry, processing hundreds of thousands of tons of food every month. Our mission is to enable a sustainable global food system by gathering the best talent globally.We're an equal-opportunity employer committed to ensuring that our technology is available and accessible to...


  • Chicago, Illinois, United States Forsta Full time

    Unlock the Potential of Patient Safety and Workforce SolutionsWe are seeking an experienced Solution Director to drive growth and expansion of our patient safety and workforce solutions in a defined territory.This role requires a deep understanding of white space across the region for new business opportunities, as well as the ability to navigate Press...


  • Chicago, Illinois, United States Qualtrics Full time

    We are seeking a seasoned executive to lead our digital experience management efforts. As the Digital Experience Management Director, you will drive digital and frontline teams to collaborate in order to create leverage, improve customer experience, and create Qualtrics champions across our customer base.You will develop and execute a digital-first...