Patient Experience Director
3 weeks ago
Company Overview: Our client, a top 10 hospital system according to US News and World Report, has embarked on a revolutionary partnership to open a state-of-the-art ambulatory center in one of the safest and wealthiest areas in the world.
Job Summary: We are seeking a skilled Patient Experience Director to lead our team in delivering exceptional patient care and improving patient satisfaction, engagement, and loyalty.
Key Responsibilities:
- Develop and execute a comprehensive patient experience strategy aligned with the organization's mission and values.
- Lead, mentor, and manage a team of patient experience coordinators and customer service representatives.
- Collaborate with medical and administrative departments to ensure consistent and excellent patient care.
- Collect and analyze patient feedback and satisfaction data.
- Monitor and evaluate patient interactions, ensuring compliance with established service standards.
Requirements:
- Minimum 10 years' experience in a reputable organization, with minimum of 3-5 years in a Senior position
- Proven experience in a patient experience or customer service leadership role within a healthcare setting.
- Strong understanding of patient-centered care principles and customer service best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Fluency in English is required; knowledge of Arabic is an advantage.
Salary: $100,000 - $120,000 per annum, depending on qualifications and experience. The company offers an incredible benefits package that includes transportation, luxury housing, vehicle, cell phone, education, and 42 days per year of vacation. First $100,000 in salary is not subjected to any taxes.
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Patient Experience Director
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