Experience Director

1 week ago


Chicago, Illinois, United States Museum of Ice Cream Full time
Job Title: Experience Director

We are an immersive brand that fosters creativity and inclusivity. Our mission is to deliver exceptional experiences for our guests.

As a Rockstar Super Host, you will act as a bridge between our Guides on the floor and management team during business operations. You will address concerns from Guides and focus on enhancing the experience for our guests.

Your Key Responsibilities:
  • Before Start of Operations:
    • Collaborate with MOD to ensure seamless transitions and adjustments to floor positions.
    • Participate in morning meetings to share valuable insights and support Guides in their roles.
    • Assist guides in preparing the floor for first public and verify music and lighting levels are optimal.
  • During Operations:
    • Meet exp managers for walkthroughs and inform MOD if a guide is underperforming delivery of scripting.
    • Monitor radio communications and flag schedule inconsistencies.
    • Support GES and enhance guest experience through proactive engagement.
    • Brief PM Experience Leads on the morning, coordinate lunch breaks, and provide assistance as needed.
  • Closing:
    • Guide Guides through closing procedures, answer questions, and verify successful closure and cleaning of stations.
    • Restock retail items from backstock areas after Last Public has exited.
    • Conduct a thorough walk-through with Guides and MOD to detail clean the experience.
    • Ensure Guides have necessary supplies for cleaning.

The estimated hourly rate for this position is: $20.00

Requirements:

  • Prolonged periods of standing, up to 8 hours.


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