PCL Suite Experience Concierge

1 month ago


New York, New York, United States Holland America Group Full time
About the Role

We are seeking a highly skilled and experienced Suite Experience Concierge to join our team. As a key member of our Guest Services team, you will be responsible for delivering exceptional service to our high-value guests, ensuring their experience is nothing short of exceptional.

Key Responsibilities
  • Own and manage the Concierge Lounge, ensuring a seamless and elevated experience for our guests.
  • Proactively contact and engage with suite and VIP guests throughout their cruise, anticipating their needs and preferences.
  • Collaborate with the Food and Beverage department to ensure consistent quality and variety of offerings for suite guests.
  • Plan and organize suite welcome parties and daily cocktail hours, ensuring impeccable setup and execution.
  • Provide destination recommendations and insights, continually researching and learning about experiences available on the cruise itinerary.
  • Own and resolve any suite and VIP guest-reported issues, ensuring timely and effective resolution.
  • Coordinate a smooth disembarkation process, prioritizing and escorting guests as needed.
Requirements
  • Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
  • Minimum 2+ years of progressive management experience in a leading hospitality setting, with concierge experience in Guest Services.
  • Cruise ship experience is strongly preferred.
  • Extensive knowledge of hotel and cruise ship concierge operations, with strong customer service and problem-solving skills.
  • Ability to work in large international teams, with effective communication skills and fluency in English.
What We Offer

As a member of our Princess Cruises team, you will enjoy a range of benefits, including comfortable accommodations, meals, and access to extensive learning and recreational programs. We are an equal opportunity employer, committed to diversity and inclusion.



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