Concierge Ambassador

4 weeks ago

New York, New York, United States City Winery Full time
About Us

City Winery is a dynamic and unique workplace where wine, food, and live entertainment come together to create unforgettable experiences. As a Concierge Ambassador, you will be the face of our brand, delivering exceptional guest service experiences to all clientele. Your role will involve serving as an on-site point of contact at the Box Office, handling ticketing, CW Rewards Program, and CW merchandise sales. You will also be responsible for maximizing ticket and retail merchandise sales, while serving as a brand ambassador of the Company.

Responsibilities
  • Correspond with guests in person
  • Manage in-person ticket sales
  • Handle all retail merchandise transactions, organization, and sales
  • Maximize ticket sales and retail merchandise sales
  • Actively participate in and support box office staff duties as needed
  • Assist guests with seat changes
  • Compile house and artist comps and arrange seating appropriately
  • Handle troubleshooting with guests on ticketing purchases
  • Closing out and reconciling box office transactions
  • Maintain a neat and tidy Concierge booth
  • Handle payment transactions and maintain accurate cash drawer
  • Attend trainings, tastings, meetings, as needed
  • Maintain a knowledge of City Winery brand, history, culture, and programming

Requirements
  • 2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting
  • Ability to consistently deliver high-quality guest experiences
  • Strong work ethic, calm demeanor with customer-focused approach, and immaculate attention to detail
  • Effective communication skills (both written and verbal), interpersonal skills, and a proven ability to build positive relationships with coworkers and guests
  • Proficient computer skills
  • Ability to work both independently and in a team environment
  • Ability to work a flexible schedule including days, nights, weekends, and holidays

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

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