Concierge Representative
1 day ago
At Equinox, we're passionate about delivering exceptional experiences to our members. As a Concierge Representative, you'll play a vital role in ensuring our members receive the highest level of hospitality and professionalism.
Key Responsibilities:- Manage inbound and outbound communications with members, leads, and guests via phone, email, text, social media, and chat.
- Handle member and guest interactions with the utmost care and attention to detail.
- Resolve member complaints and concerns in a timely and professional manner.
- Assist members and guests with inquiries about club amenities, hours of operation, staff, events, and ancillary businesses.
- Participate in Concierge campaigns and outreach initiatives.
- Save members from cancelling by reselling memberships, converting to freezes, or transferring to another club.
- Abide by Equinox policies and procedures when handling member cases.
- Achieve and exceed response and save goals.
- Customer service orientation and experience.
- Exceptional written and verbal communication skills.
- Solutions-oriented, organized, and detail-focused.
- Familiarity with Salesforce and MotionSoft a plus.
- High School Diploma required.
As a member of the Equinox team, you'll enjoy a competitive salary, benefits, and industry-leading commission opportunities. Plus, you'll receive complimentary club membership, perks, and incentives with our products and services.
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