Concierge

4 weeks ago


New York, New York, United States Flik Hospitality Group Full time
Job Summary

As a Concierge with Flik Hospitality Group, you will be the first point of contact for all clients, recruits, customers, and employees, establishing a warm and professional atmosphere. You will operate the switchboard and be the point of contact for all visitors, ensuring guests feel comfortable and secure throughout their visit.

Key Responsibilities
  • Welcome and acknowledge all guests.
  • Anticipate and address guests' needs.
  • Thank guests with genuine appreciation.
  • Assist guests in all guest service matters, including concierge requests.
  • Monitor and process visitor and registration requests using a centralized email inbox.
  • Escort high-touch clients to their meeting destinations.
  • Promote teamwork and quality service through daily communications and coordination with other departments.
  • Develop and maintain positive working relationships with others and support the team to reach common goals.
  • Ensure the front desk work area is kept clean and in an orderly state at all times.
  • Provide a professional, efficient arrival and departure experience for guests, creating a memorable visit.
  • Act as the first point of contact for all activities and emergencies in the lobby, remaining alert at all times.
Requirements
  • Experience in a client service or reception position.
  • Computer skills, including MS Office products (Word, Excel, PowerPoint, and Outlook).
  • Ability to stand/walk for extended periods.
  • Some college preferred.

Flik Hospitality Group is an equal opportunity employer, committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.



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