Experience Manager
3 weeks ago
LIVunLtd is seeking an experienced and skilled Experience Manager to join our team. As the Experience Manager, you will be responsible for ensuring the smooth and efficient operational procedures within all areas of the amenity space, enabling LIVunLtd to provide the highest level of customer service.
Key Responsibilities:- Operations and Facility Management: Oversee day-to-day operations of facilities, including daily, weekly, and monthly checklists for proper cleaning and maintenance of equipment and amenity spaces.
- Approve Timecards and Paid Time Off: Approve timecards and paid time off for staff members.
- Track Inventory and Purchasing: Track inventory of all supplies and follow purchasing procedures to replenish.
- Ensure Compliance: Ensure compliance with safety, emergency, incident, and accident protocols.
- Prepare Reports: Prepare monthly and annual board reports, including amenity usage statistics, participation, income/expenditure, event and activity summaries, operational improvements, and updates.
- Concierge Services: Maintain a working knowledge of LIVunLtd's range of concierge services and serve as the resident's point of contact to coordinate fulfillment of any concierge-related request.
- Excellent Communication Skills: Must have the ability to communicate clearly and effectively, with the ability to communicate in multiple languages an additional asset.
- Knowledge of NYC Attractions: Must have knowledge of New York City attractions, nightlife, restaurants, and a razor-sharp sense of hospitality.
- Customer Service Skills: Must have excellent customer service skills and a positive, friendly attitude.
- Proficiency in G Suite: Must be proficient with G Suite.
- Growth Opportunities: As a member of the LIVunLtd team, you can expect growth opportunities and a fun, friendly, professional working environment.
- Competitive Compensation: The Experience Manager position with LIVunLtd pays $60,000-70,000 per annum, with salaries dependent on location and previous experience.
- Benefits Package: Eligible team members can expect a benefits package, including health benefits, dental benefits, vision benefits, 401K benefits, and life insurance.
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