Desktop Support Specialist

1 week ago


Columbia, South Carolina, United States Focused HR Solutions Full time

Focused HR Solutions is seeking a skilled and dedicated Desktop Support Technician to join our team in Columbia, SC. This role offers a fantastic opportunity to contribute your technical expertise to a dynamic environment.

As a Desktop Support Technician, you will be responsible for providing comprehensive technical support to end-users across various IT systems and applications. Your primary focus will be on resolving hardware and software issues, ensuring optimal system performance, and delivering exceptional customer service.

Responsibilities:
  • Provide prompt and effective troubleshooting assistance for a wide range of computer and network problems.
  • Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
  • Support the deployment and maintenance of Microsoft Office Suite and other essential software applications.
  • Assist users with email configuration, file sharing, and other productivity tools.
  • Collaborate with technical teams to resolve complex issues and implement system upgrades.
  • Document technical solutions and maintain accurate records of support activities.
  • Adhere to established IT policies and procedures to ensure data security and system integrity.
Qualifications:
  • Proven experience as a Desktop Support Technician or in a similar role.
  • Strong understanding of Windows operating systems and common software applications.
  • Excellent problem-solving and analytical skills.
  • Ability to communicate effectively with technical and non-technical users.
  • Strong customer service orientation and commitment to providing exceptional support.

If you are a highly motivated individual with a passion for technology and a desire to make a difference, we encourage you to apply.



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