Workstation Support Specialist
2 months ago
Hansen Talent Group is seeking a skilled Workstation Support Analyst to join our team in a large enterprise environment.
This individual will be responsible for representing workstation support on major projects, ensuring the smooth operation of desktop software and hardware.
Key Responsibilities:
- Configure, Install, and Maintain Desktop Software and Hardware: Provide technical support and guidance to users, ensuring they have the necessary tools to perform their tasks efficiently.
- Monitor and Update Dispatch System: Work on incoming tickets as assigned, ensuring timely resolution of technical issues.
- Provide Troubleshooting and Technical Support: Develop end-user guidelines, configure, install, monitor, and maintain IT users' workstation software and hardware.
- Ensure Data Backup and Security: Properly back up data from user workstations and ensure that tools and equipment are licensed and approved by IS purchasing.
- Adhere to Security Configurations: Ensure proper configuration and adherence to security configurations and settings.
Requirements and Qualifications:
- Provide Consultation and Training: Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
- On-the-Spot Training: Able to provide on-the-spot training to users, ensuring they have the necessary skills to perform their tasks.
- Operating System Imaging: Understand operating systems imaging concepts, making recommendations on selection of hardware and software products to address business requirements.
- Customer Service and Communication: Customer service, communication, and organizational skills are essential, as you'll directly work with project managers and clients.
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