Room Reservations Supervisor

2 weeks ago

San Francisco, California, United States Accor Hotels Full time
Company Overview

Why choose Accor?
We are more than just a global leader in hospitality. We embrace individuality and provide opportunities that align with your unique personality. Our commitment is to foster your growth and learning every day, ensuring that your work is meaningful and fulfilling. As you journey with us, you will discover the endless possibilities that Accor has to offer.
By becoming a part of Accor, you are empowered to craft your own narrative, and together we can envision the future of hospitality. Explore the career opportunities that await you at Accor, visit Accor Careers.
Engage in what you love, care for the community, and challenge conventional norms #BELIMITLESS

Position Overview
  1. Oversee all inquiries related to room bookings, including reservations, confirmations, cancellations, and yield management to maximize rates and occupancy.
  2. Collaborate effectively with the front office, sales teams, and senior management.
  3. Manage a streamlined reservations department to achieve optimal occupancy levels.
  4. Adjust rates strategically to secure the highest possible pricing.
  5. Handle all types of bookings, including individual, corporate, and group reservations.
  6. Negotiate pricing with guests, businesses, and travel agencies as necessary.
  7. Ensure all reservations are accurately processed and completed.
  8. Manage all aspects of room inquiries, bookings, administrative tasks, deposits, payments, and follow-ups.
  9. Monitor online platforms for incoming reservations.
  10. Track future availability to set competitive rates for intranet and online sales, adjusting availability as needed.
  11. Keep the front office updated on the best rates for selling based on daily availability.
  12. Implement a waitlist system during peak periods to maximize occupancy.
  13. Document turnaways during busy periods.
  14. Follow up on charges for no-show reservations.
  15. Conduct hotel tours for potential clients.
  16. Perform various job-related tasks as assigned.
  17. Stay informed about competitor activities and share insights with the Deputy Manager, Rates Manager, and Sales Team.
  18. Coordinate with the Sales & Marketing department to establish annual rates and remain aware of monthly and yearly objectives.
  19. Ensure timely responses to all emails on a daily basis.
  20. When necessary, follow up on bookings and send apologies if required.
  21. Conduct regular reviews of upcoming bookings.
  22. Provide reports as requested by the General Manager, Assistant Manager, or Director of Sales.
  23. Participate in relevant promotional and public relations events as needed.
  24. Brief all Heads of Departments on current business status daily.
  25. Attend regular management meetings.
Qualifications

A degree in Hotel Management or a related field is required. A minimum of 5 years of experience in a similar role, preferably within 4-star or 5-star hotels.

Additional Information
  1. Good health condition is essential.
  2. Fluency in English and conversational proficiency in Arabic is required.

  • Room Reservations Supervisor

    2 weeks ago

    San Francisco, California, United States Accor Hotels Full time

    Company OverviewWhy choose Accor?At Accor, we are more than just a global leader in hospitality. We embrace individuality and offer a range of opportunities that align with your unique skills and aspirations. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore the endless possibilities within our...

  • Room Reservations Supervisor

    2 weeks ago

    San Francisco, California, United States Accor Hotels Full time

    Company OverviewWhy choose Accor?At Accor, we are more than just a global leader in hospitality. We embrace individuality and offer opportunities that align with your unique personality. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore the endless possibilities within Accor.By becoming part of Accor,...

  • Room Reservations Supervisor

    2 weeks ago

    San Francisco, California, United States Accor Hotels Full time

    Company OverviewWhy choose Accor?At Accor, we are more than just a global leader in hospitality. We embrace individuality and offer opportunities that align with your unique personality. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore the endless possibilities within Accor.By becoming part of Accor,...

  • Room Reservations Supervisor

    2 weeks ago

    San Francisco, California, United States Accor Hotels Full time

    Company OverviewWhy choose Accor?At Accor, we are more than just a global leader in hospitality. We embrace individuality and offer opportunities that align with your unique personality. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore the endless possibilities within our organization.By becoming part...

  • Room Reservations Supervisor

    2 weeks ago

    San Francisco, California, United States Accor Hotels Full time

    Company OverviewWhy choose Accor?We are more than just a global leader in hospitality. We embrace individuality and provide opportunities that align with your unique personality. Our commitment is to foster your growth and learning every day, ensuring that your work is meaningful and fulfilling. As you journey with us, you will discover the endless...

  • Reservations Operations Supervisor

    2 weeks ago

    San Francisco, California, United States Accor Hotels Full time

    Company OverviewWhy choose Accor?We are more than just a global leader in hospitality. We embrace individuality and offer opportunities that align with your unique personality. Our commitment is to foster your growth and learning every day, ensuring that your work is meaningful and fulfilling. As you journey with us, you will discover the endless...

  • Reservations Operations Supervisor

    2 weeks ago

    San Francisco, California, United States Accor Hotels Full time

    Company OverviewWhy consider a career with Accor?We are more than just a global leader in hospitality. We embrace individuality and offer opportunities that align with your unique personality. Our commitment is to foster your growth and learning every day, ensuring that your work is meaningful. As you journey with us, you will discover the endless...

  • Reservations Operations Supervisor

    2 weeks ago

    San Francisco, California, United States Accor Hotels Full time

    Company OverviewWhy choose Accor?We are more than just a global leader in hospitality. We embrace individuality and provide opportunities that align with your unique personality. Our commitment is to foster your growth and learning every day, ensuring that your work is meaningful and fulfilling. As you journey with us, you will discover the endless...

  • Reservation Specialist

    2 weeks ago

    San Francisco, California, United States Marriott International Inc Full time

    Additional Information Compensation: $32.06/hour Job Category: Reservations Schedule: Part-Time Position Type: Non-Management POSITION SUMMARY Manage all reservation inquiries, modifications, and cancellations received through various communication channels. Assess guest reservation requirements and recommend suitable room types. Confirm availability of room...

  • Reservation Specialist

    2 weeks ago

    San Francisco, California, United States Marriott International Inc Full time

    Additional Information Pay: $32.06/hour Job Number Job Category Reservations Schedule Part-Time Position Type Non-Management POSITION SUMMARY Manage all reservation inquiries, modifications, and cancellations received through various communication channels. Assess guest reservation requirements and recommend suitable room types. Confirm availability of...

  • Escape Room Supervisor

    1 week ago

    San Mateo, California, United States Ryptic Room Escape Full time

    About the Position: Ryptic Room Escape is seeking an Escape Room Supervisor.Your Profile:Enthusiastic and optimistic.Customer-oriented and meticulous.Dedicated and resourceful.Enjoys working with low-voltage electronics and innovative gadgets.At Ryptic, we thrive in a dynamic and energetic environment — every day brings new excitement! As an Escape Room...

  • Reservations Specialist

    2 weeks ago

    San Francisco, California, United States Accor Hotels Full time

    HOTEL OVERVIEWSituated in a prime location within Singapore's vibrant shopping, dining, and entertainment hubs, Fairmont Singapore and Swissôtel The Stamford serve as an ideal base for exploring the city's diverse attractions. With a total of 2,030 elegantly appointed rooms, both hotels feature a unique array of 12 dining options, including the...

  • Reservations Specialist

    2 weeks ago

    San Francisco, California, United States Accor Hotels Full time

    HOTEL OVERVIEWSituated in a prime location within Singapore's vibrant shopping, dining, and entertainment areas, Fairmont Singapore and Swissôtel The Stamford serve as the perfect base for exploring the city's diverse attractions. With a total of 2,030 elegantly designed guest rooms, both hotels feature a unique selection of 12 dining and lifestyle options,...

  • Sales & Reservations Coordinator - Hospitality Expert

    6 days ago

    San Francisco, California, United States Hotel Caza San Francisco Full time

    Job SummaryThe Sales and Reservations Coordinator is a key member of the Hotel Caza San Francisco team, responsible for providing exceptional service to guests and supporting the smooth operation of sales and reservations. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced...

  • Room Attendant/Relief Supervisor

    1 week ago

    San Francisco, California, United States Kimpton Hotels & Restaurants Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Room Attendant/Relief Supervisor to join our team at Kimpton Hotels & Restaurants. As a key member of our housekeeping team, you will be responsible for ensuring the highest level of cleanliness and customer satisfaction in our guest rooms and public areas.ResponsibilitiesAs a Relief...

  • Room Attendant/Relief Supervisor

    2 days ago

    San Francisco, California, United States Kimpton Hotel Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Room Attendant/Relief Supervisor to join our Housekeeping team at Kimpton Enso Hotel. As a key member of our team, you will be responsible for ensuring the highest level of cleanliness and customer satisfaction in our guest rooms and public areas.Key ResponsibilitiesAs a Relief...

  • Operations Supervisor

    2 weeks ago

    San Mateo, California, United States Red Door Escape Room Full time

    Position Overview:The Operations Supervisor role is a vital entry-level leadership position at Red Door Escape Room. As a Supervisor, you will be at the forefront of our operations, engaging directly with guests and serving as the primary point of contact for your team. Your primary objective will be to ensure that every guest enjoys a memorable experience,...

  • Client Relations Supervisor

    4 days ago

    San Francisco, California, United States Forrest Solutions Full time

    Job Title: Client Relations SupervisorWe are seeking a highly skilled and charismatic Client Relations Supervisor to join our team at Forrest Solutions. As a key member of our operations team, you will play a crucial role in building and maintaining strong relationships with our valued clients.Key Responsibilities:Operational Leadership: Oversee the...

  • Reservations Coordinator

    5 days ago

    San Diego, California, United States JC Resorts Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Reservations Agent to join our team at JC Resorts. As a key member of our sales and service team, you will be responsible for providing exceptional service to our guests, ensuring their experience is both carefree and enjoyable.Key ResponsibilitiesProvide courteous and informative first...

  • Culinary Supervisor

    2 weeks ago

    San Francisco, California, United States Compass Group Poland Sp. z o.o. Full time

    Position Title: Culinary SupervisorOverview:As a Culinary Supervisor, you will oversee food service personnel in compliance with company policies, regulations, and relevant laws.Key Responsibilities:1. Train and mentor team members; organize, delegate, and supervise daily tasks.2. Evaluate employee performance; provide recognition and corrective feedback as...