Room Reservations Supervisor

2 weeks ago

San Francisco, California, United States Accor Hotels Full time
Company Overview

Why choose Accor?
At Accor, we are more than just a global leader in hospitality. We embrace individuality and offer opportunities that align with your unique personality. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore the endless possibilities within Accor.
By becoming part of Accor, you have the chance to craft your own narrative, and together we can envision the future of hospitality. Discover the enriching career paths available at Accor by visiting Accor Careers.
Engage in what you love, care for the environment, and challenge conventional norms #BELIMITLESS

Role Overview
  1. Oversee all inquiries related to room bookings, ensuring confirmations, cancellations, and effective yield management to achieve optimal rates and occupancy.
  2. Facilitate communication between the front office, sales team, and senior management.
  3. Manage a streamlined reservations department to maximize occupancy rates.
  4. Adjust pricing strategies to secure the highest possible rates.
  5. Handle all types of bookings including individual, corporate, and group reservations.
  6. Negotiate pricing with guests, companies, and travel agents as necessary.
  7. Ensure the accuracy and completion of all reservations.
  8. Manage all aspects of room inquiries, bookings, administrative tasks, deposits, payments, and follow-ups.
  9. Monitor online platforms for incoming reservations.
  10. Keep track of future availability to set competitive rates for sale on various platforms.
  11. Regularly update the front office on the best rates for selling.
  12. Manage waitlists during peak periods to ensure maximum occupancy.
  13. Document turnaways on busy dates.
  14. Follow up on charges for no-show bookings.
  15. Conduct hotel tours for potential clients.
  16. Perform other job-related duties as assigned.
  17. Stay informed about competitor activities and share insights with the Deputy Manager, Rates Manager, and Sales Team.
  18. Collaborate with the Sales & Marketing department to establish annual rates and be aware of monthly and yearly targets.
  19. Ensure timely responses to all emails on a daily basis.
  20. When necessary, follow up on bookings and issue apologies if required.
  21. Conduct regular checks of upcoming bookings.
  22. Provide necessary reports to the General Manager, Assistant Manager, or Director of Sales.
  23. Participate in relevant promotional and public relations events as needed.
  24. Brief all department heads on current business status daily.
  25. Attend regular management meetings.
Qualifications

A degree in Hotel Management or a related field is required. A minimum of 5 years of experience in a similar role, preferably within 4-star or 5-star hotels.

Additional Information
  1. Good health condition.
  2. Fluency in English and conversational proficiency in Arabic.

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