Reservations Coordinator

5 days ago


San Diego, California, United States JC Resorts Full time
Job Summary

We are seeking a highly motivated and customer-focused Reservations Agent to join our team at JC Resorts. As a key member of our sales and service team, you will be responsible for providing exceptional service to our guests, ensuring their experience is both carefree and enjoyable.

Key Responsibilities
  • Provide courteous and informative first contact with potential leisure guests, utilizing prescribed sales techniques and strategies to optimize closing efficiency and reservation sales revenues.
  • Maintain a high energy, upbeat dialogue with each potential leisure guest, demonstrating a strong sales acumen and a confident voice.
  • Actively 'up-sell' customers to increase room revenue, while providing essential resort information and following through on all communication methods regarding guests' needs.
  • Attend quarterly FAM trips to stay up-to-date on industry trends and best practices.
  • Understand and respond to all guest needs and requests in a timely and professional manner.
Requirements
  • High school diploma or equivalent required.
  • English fluency required.
  • Minimum one year experience in sales or customer service position, preferably with heavy telephone contact.
  • Previous hotel/resort experience preferred.
  • Must have some computer experience and accurately type minimum 50 WPM.
  • Must display knowledge of currently accepted business telephone etiquette.
Preferred Qualifications
  • Detail oriented and organized.
  • Learns quickly and is safety-minded.
  • High quality standards for production and service.
  • Diplomatic and calm, with strong verbal communications skills.
  • Courteous, friendly, and professional manner.
  • Good team player with a customer service focus.
  • Able to work productively with little supervision.
  • Trustworthy and reliable.


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