Client Relationship Manager
7 days ago
We are seeking a highly skilled and experienced Senior Account Manager to join our team at Apex Exchange. As a key member of our Account Management & Operations Team, you will play a critical role in ensuring the successful delivery of our clients' goals and objectives.
Key Responsibilities- Cultivate Relationships
- Develop and maintain strong relationships with our clients, activation teams, and partner agencies
- Act as a liaison between teams to facilitate effective communication and maximize procedural efficiencies
- Manage Business & Operations
- Oversee the management of multiple high-profile accounts, ensuring goal delivery and exceptional customer service
- Manage Salesforce dashboards to track client goals and pacing, and work with the Investment and Publicis internal sales team to prioritize client allocation
- Contribute to the evolution of Salesforce/Dashboards to improve user experience and business analysis
- Partner with finance to monitor billing and work with activation teams to ensure cleared/billed invoices remain within client-approved timelines
- Technical Skills
- 10+ years of experience in media, with a strong understanding of how media investment works
- Advanced level of proficiency in Salesforce and Excel
- Media financial skills and business financial knowledge
- Soft Skills
- Take accountability when things go wrong
- Empower others, giving them space and authority in their roles
- Give recognition when individuals deliver or take risks
- 10+ years of experience in media
- Diverse backgrounds and experience welcome, including Agency Planning/Investment, Media Sales, Consulting, or Media Client Side
- Knowledge of Salesforce and proficiency in Excel
- Media financial skills and business financial knowledge
Apex Exchange is a distinct next-generation trading entity within Publicis Media that identifies and invests in emerging market trends to benefit our clients. We develop innovative offerings through direct partnerships and principal investments that allow clients of all sizes to benefit from custom solutions in an increasingly complex media environment.
We value diversity of thought and experiences at Apex Exchange. If you learned about media from the sales or agency side, that's great, but we do need folks with an advanced level of understanding of how media investment works.
What We Offer- Medical coverage, dental, vision, disability, 401k, and paid time off
- A dynamic and inclusive work environment
- Opportunities for growth and development
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