Customer Service Ambassador
2 days ago
Job Description:
">We are looking for a talented Customer Service Ambassador to join our team at Mass Markets. As a key member of our customer service team, you will handle inbound and outbound contacts in a professional manner, ensuring first call resolution through effective problem-solving and call handling.
">About the Role:
">This is an exciting opportunity to work with a dynamic team, coordinating with other departments to resolve issues as applicable. As a Customer Service Ambassador, you will accurately document and process customer claims in appropriate systems.
">Key Responsibilities:
">- ">
- Handle inbound and outbound contacts in a courteous and timely manner">
- Ensure first call resolution through problems solving and effective call handling">
- Research systems to find missing information as applicable">
- Coordinate with other departments to resolve issues as applicable">
Salary Range: $50,000 - $70,000 per year (dependent on location and experience).
">Benefits:
">Mass Markets offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
">Requirements:
">To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should also have a high school diploma or equivalent, and at least one year of customer service experience.
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