Customer Experience Agent

3 weeks ago


Wichita, Kansas, United States MCI Careers Full time

Job Summary:

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We are seeking a Customer Experience Agent to join our team at MCI Careers. As an agent, you will interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

The ideal candidate will be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Essential duties include handling inbound and outbound contacts, ensuring first call resolution, and researching systems to find missing information.

Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Have a wired, high-speed internet connection (Download speed of 20Mbps+)
  • Excellent organizational, written, and oral communication skills

Compensation and Benefits:

  • Standard starting compensation is commensurate with experience
  • Regular raises are awarded based on tenure and performance
  • Paid time off
  • Paid holidays
  • Paid training opportunities


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