Commercial and Public Sector Client Service Agent

2 days ago


Wichita, Kansas, United States MCI Careers Full time
Responsibilities

The Commercial and Public Sector Client Service Agent will handle inbound and outbound contacts with customers, utilizing various systems and technology to complete tasks accurately. Essential duties include:

  • Handling calls, emails, and chats in a courteous and professional manner
  • Listening to customers, understanding their needs, and resolving issues promptly
  • Utilizing knowledge bases and training to answer customer questions accurately
  • Documenting and processing customer claims in appropriate systems

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