Inbound Contact Professional

4 days ago


Wichita, Kansas, United States Mass Markets Full time
Job Description: Mass Markets is seeking a talented Customer Experience Advocate to join our customer service team. As a key member of our team, you will be responsible for providing exceptional customer experiences by handling inbound and outbound contacts in a courteous, timely, and professional manner.

Your Key Responsibilities:
  • Ensure first call resolution through effective problem-solving and call handling.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues as applicable.
  • Accurately document and process customer claims in appropriate systems.

About the Estimated Salary: The estimated annual salary for this position is between $38,000 - $48,000, depending on experience.

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