Client Relationship Specialist

5 days ago

Cleveland, Ohio, United States U.S. Bank Full time
About the Role

At U.S. Bank, we're committed to delivering exceptional customer experiences and helping our clients achieve their financial goals. As a Client Relationship Specialist, you'll play a critical role in building and maintaining strong relationships with our clients, providing personalized guidance and support to help them navigate their financial needs.

Key Responsibilities
  • Client Engagement: Develop and maintain strong relationships with clients, understanding their financial goals and objectives, and providing tailored solutions to meet their needs.
  • Product Knowledge: Stay up-to-date on our range of financial products and services, including deposit and loan options, and be able to effectively communicate their benefits to clients.
  • Communication Skills: Possess excellent communication and interpersonal skills, with the ability to effectively engage with clients, both in-person and virtually.
  • Problem-Solving: Demonstrate strong problem-solving skills, with the ability to analyze complex financial situations and provide creative solutions to meet client needs.
  • Team Collaboration: Work collaboratively with branch team members and partners to ensure seamless delivery of services and exceptional client experiences.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Typically 3-4 years of job-related, retail banking experience or a combination of experience and commensurate training.
  • Language Skills: Bilingual ability to read, write, and speak in business-level proficiency of Russian, Ukrainian, and English.
Preferred Skills
  • Relationship Building: Proven ability to build and foster relationships with clients through proactive outreach and follow-up.
  • Communication: Ability to effectively engage and communicate with clients.
  • Product Knowledge: Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
  • Customer Service: Proven customer service and interpersonal skills.
  • Digital Literacy: Experience with using and demonstrating digital products and self-service technologies.
What We Offer

As a Client Relationship Specialist at U.S. Bank, you'll enjoy a comprehensive benefits package, including healthcare, basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, up to 11 paid holiday opportunities, adoption assistance, and sick and safe leave accruals.

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