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Client Relationship Manager

2 months ago

Cleveland, Ohio, United States Guardant Health Full time
Job Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through the use of its proprietary tests, vast data sets, and advanced analytics. The company's oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes, and lower healthcare costs across all stages of the cancer care continuum.

The company has commercially launched several tests, including Guardant360, Guardant360 CDx, Guardant360 TissueNext, Guardant360 Response, and GuardantOMNI, for advanced stage cancer patients, as well as Guardant Reveal for early-stage cancer patients. The company's screening portfolio, including the Shield test, aims to address the needs of individuals eligible for cancer screening.

Key Responsibilities
  • Drive opportunities in current clients and expand business relationships.
  • Work with existing accounts to identify patients and send samples, ensuring timely sample acquisition.
  • Provide exceptional customer service and account management, streamlining customer service processes.
  • Collaborate and coordinate with sales positions to ensure successful attainment of company goals and objectives.
  • Identify and develop opportunities between oncology clients and Guardant Health.
  • Analyze the commercial environment within assigned accounts to determine trends and provide customer feedback to company leadership.
  • Ensure team objectives are met and work effectively with individuals across multiple departments.
  • Embody and represent the company culture at all times to external and internal constituents.
Requirements
  • 2-3 years of customer service/sales experience with a history of proven past sales performance.
  • Previous experience in pharma, diagnostic, medical device, or biotech settings is preferred.
  • Ability to engage in a consultative process that overcomes objections and connects client needs with company capabilities.
  • Comfortable communicating and presenting at the executive level.
  • Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
  • Knowledge of oncology, hematology, chemotherapeutic, and targeted agents is ideal.
  • Excellent negotiation and customer service skills.
  • Outstanding strategic sales account planning skills.
  • Superior listening and problem-solving skills.
  • Ability to handle sensitive information and maintain confidentiality.
  • Demonstrate customer support abilities throughout the sales cycle.
  • Impeccable verbal communication and presentation skills.
  • Proficiency with Microsoft Office products, particularly Excel and PowerPoint.
  • Effective utilization of Salesforce.com.
  • Ability to develop and utilize cross-functional relationships to facilitate work goals and objectives.
  • Ability to work effectively with minimal direction from a manager.
  • Problem-solving, decision-making, and technical learning.
  • Strong administrative skills and sophistication to manage business in complex environments.
  • Demonstrate company values by acting with integrity, respect, and trust, and possess a positive attitude and understanding of organizational growth and change.
  • Frequent travel throughout the territory as needed.