Automotive Customer Service Specialist

2 weeks ago


Memphis, Tennessee, United States The Gossett Group Full time

THE GOSSETT GROUP

As a prominent name in the automotive retail sector, The Gossett Group is expanding its operations and is on the lookout for dedicated professionals eager to make their mark in the automotive industry.

We are in search of dynamic individuals who possess a proactive mindset to meet and exceed set objectives. Our organization is committed to equipping you with the necessary resources to thrive in a vibrant work environment, complete with incentives and potential career advancements.
Position Overview

We currently have openings for a Customer Service Specialist to join our esteemed team. Our leading performers have the potential to earn a lucrative income.

Benefits of Joining The Gossett Group
  • Comprehensive professional training
  • Collaborative team atmosphere
  • Opportunities for career growth
  • Monthly salary guarantee during training
  • Generous paid time off (up to 3 weeks)
  • Diverse range of New Car Brands available
  • 401k plan with company matching
  • Affordable health insurance options
  • Dental and vision coverage
  • Life and disability insurance
  • Employee vehicle purchase program
  • Wellness initiatives
  • On-site health services
Key Responsibilities
  • Welcoming customers in a timely manner
  • Gathering essential customer and vehicle details
  • Accurately documenting vehicle issues as described by the customer
  • Assessing and recommending necessary maintenance based on vehicle age, mileage, and service history
  • Preparing detailed and precise cost estimates for labor and parts
  • Setting follow-up appointments
  • Tracking the status of each vehicle throughout the day and keeping customers informed
  • Ensuring the final invoice aligns with the services rendered
  • Clarifying all completed work and associated charges to customers
Qualifications
  • Minimum of 1 year experience in a customer service role preferred, but we are willing to train the right candidate
  • Positive and enthusiastic attitude
  • Team-oriented mindset
  • Sales experience is advantageous
  • Customer satisfaction focused

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