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Automotive Customer Service Representative

2 months ago

Memphis, Tennessee, United States Gossett Motor Cars Full time

Company Overview
Gossett Motor Cars is a prominent automotive dealership group in West Tennessee, known for its extensive range of franchises and commitment to excellence in customer service.

Position Summary
We are currently in search of a dedicated Customer Relations Specialist to enhance our customer engagement efforts.

Compensation
We offer one of the most competitive compensation packages in the industry, featuring an hourly wage complemented by a robust commission structure.

Key Responsibilities
As a Customer Relations Specialist, your primary duties will include:

  • Managing incoming sales inquiries
  • Coordinating appointment schedules
  • Interacting with customers in a courteous and efficient manner
  • Providing essential information to clients with general questions
  • Timely follow-up on all sales leads
  • Handling customer interactions with professionalism and directing calls to the appropriate personnel as needed
  • Developing expertise in automotive products

Qualifications
The ideal candidate will possess:

  • Exceptional communication and organizational abilities
  • Proficiency in Microsoft Office applications
  • The capability to manage multiple tasks while effectively engaging with customers and colleagues

Benefits
Gossett Motor Cars offers a supportive work environment with numerous benefits, including:

  • A collaborative team atmosphere
  • Opportunities for career advancement
  • Affordable healthcare options
  • Generous paid vacation time
  • Employee vehicle purchase program
  • On-site health services