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Automotive Customer Service Representative

2 months ago

Memphis, Tennessee, United States Gossett Motor Cars Full time

Company Overview:
Gossett Motor Cars is a prominent privately owned automotive dealership group in West Tennessee, expanding its range of franchises and seeking dedicated professionals to contribute to the automotive sector.

Position Summary:
We are looking for a Customer Relations Specialist who possesses a positive demeanor and is eager to thrive in a dynamic work environment. We offer the necessary tools for success and opportunities for growth.

Key Responsibilities:
1. Manage incoming sales inquiries
2. Schedule customer appointments
3. Engage with callers in a courteous and efficient manner
4. Provide essential information to callers with general questions
5. Respond promptly to all sales inquiries
6. Assist customers with integrity and direct calls to the appropriate personnel for further assistance
7. Develop expertise in automotive products

Qualifications:
- Strong communication and organizational abilities
- Proficiency in Microsoft Office Suite
- Capability to effectively interact with customers and colleagues while managing multiple tasks

Benefits:
- Collaborative work environment
- Opportunities for advancement
- Affordable health insurance plans
- Paid vacation (3 weeks)
- Employee vehicle purchase program
- On-site health clinic