Child Welfare Agency Support Specialist

6 days ago

Rio Grande, United States State of Oregon Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Specialist 2 to provide administrative support to our Child Welfare agency. As a key member of our team, you will be responsible for providing essential support to caseworkers and unit supervisors, ensuring the smooth operation of our office and maintaining order in the lobby area.

Key Responsibilities

  • Administrative Support: Provide administrative support to caseworkers and unit supervisors, including answering phone calls, addressing inquiries, and coordinating schedules.

  • Document Management: Ensure compliance with State and Federal laws by coordinating timely production of payments, policy compliance, forms, and letters in alignment with ODHS policies.

  • Coordination and Customer Service: Answer phone calls, address inquiries, coordinate schedules, and guide individuals to appropriate services, resources, and community partners.

  • Administrative Tasks: Handle a substantial volume of paperwork and electronic data entry, including filing documents into case files, closing, and transferring cases, creating case and assessment files, and managing personnel records.

  • Cultural Sensitivity: Actively seek to provide culturally appropriate services, respecting the worth of diverse individuals and communities.

Requirements

  • Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

  • An associate degree in any field; OR

  • An equivalent combination of education and experience.

Essential Attributes

  • Adaptability: Experience shifting focus in dynamic environments with changing priorities.

  • Emotional Intelligence: Acknowledge personal limitations and mistakes without self-criticism, recognizes when additional support is needed, and willingness to ask help.

  • Initiative: Demonstrated self-motivation and proactive approach to taking initiative.

  • Time Management: Experience using organizational skills, prioritization, and time management to meet deadlines.

  • Verbal and Written Communication Skills: Experience being a responsive and reliable resource for others and working successfully with a team.

  • Technical Proficiency: Experience using computer systems, and Microsoft Office products, including Word, Outlook, and Excel.

  • Attention to Detail: Experience conducting work that requires attention to detail.

  • Critical Thinking and Decision-Making: Evaluating information to make informed decisions and guide actions.

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