Patient Care Coordinator Associate

5 days ago


Gilbert, Arizona, United States UnitedHealth Group Full time
Unlock Your Potential in Patient Care

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Patient Care Coordinator Associate, you'll play a vital role in delivering exceptional patient care in a fast-paced, customer-oriented clinical environment.

Key Responsibilities:
  • Communicate effectively with patients and families to complete the registration process, collecting demographic and health information, and verifying insurance eligibility and benefits.
  • Submit patient authorizations to insurance companies and utilize computer systems to enter, access, or verify patient data in real-time.
  • Gather necessary clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
  • Verify insurance coverage, benefits, and create price estimates, reverifications as needed.
  • Collect data from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
  • Respond to patient and caregiver inquiries related to routine and sensitive topics in a compassionate and respectful manner.
  • Generate, review, and analyze patient data reports, following up on issues and inconsistencies as necessary.
  • Maintain up-to-date knowledge of specific registration requirements for all areas, including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

Requirements:
  • High School Diploma or equivalent.
  • 1+ years of experience in a hospital, office setting, customer service setting, or phone support role.
  • Ability to work part-time, 32 hours a week, between Friday and Monday, 8am to 4:30pm.

Preferred Qualifications:
  • Experience with Microsoft Office products.
  • Experience in benefits, eligibility, and authorizations.
  • Experience in a Hospital Patient Registration Department, Physician office, or any medical setting.
  • Working knowledge of medical terminology.
  • Understanding of insurance policies and procedures.
  • Experience in insurance reimbursement and financial verification.
  • Ability to perform basic mathematics for financial payments.
  • Experience in requesting and processing financial payments.

Soft Skills:
  • Strong interpersonal, communication, and customer service skills.

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer.

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