Patient Care Coordinator

5 days ago

Gilbert, Arizona, United States Arkos Health Full time
Job Title: Patient Care Navigator

Job Summary:

Arkos Health is seeking a highly skilled Patient Care Navigator to join our team. As a Patient Care Navigator, you will play a critical role in facilitating care for patients by coordinating and scheduling with Arkos Health field providers and assigned primary care providers.

Key Responsibilities:

  • Collaborate with providers, quality, risk adjustment, and clinical teams to improve and support provider and patient engagement
  • Verify eligibility and navigate through insurance portals
  • Conduct telephone calls to patients, providers, and other healthcare professionals and organizations in support of care initiatives
  • Coordinate and track scheduling of member referrals and visits to be conducted by internal teams and/or primary care providers
  • Provide explanations of all Arkos Health patient services and obtain verbal consent from patients
  • Process requests for member medical records and upload documents to patient charts
  • Monitor, track, and report patient data and outcomes accurately
  • Create reports for monitoring and tracking provider progress
  • Provide high-quality customer service to internal and external customers
  • Ensure supervisors are informed of provider or patient issues through consistent communication
  • Participate in achieving organizational goals and share improvement ideas
  • Utilize CarePointe Database and other organization systems' technology as dictated by supervisors
  • Travel to local provider offices with mileage reimbursement provided
  • Work on special projects and other duties assigned by management

Requirements:

  • High School Diploma or GED equivalent required
  • Current unrestricted Arizona Driver's license, reliable transportation, and proof of insurance required
  • 2+ years' experience in a healthcare environment
  • RMA/CMA/CNA preferred
  • Preferred knowledge of medications, medical terminology, and patient care
  • Preferred knowledge of CPT, ICD, HCPCS, HCC coding, CMS Quality measures
  • Strong written and verbal communication skills
  • Strong skills in office equipment and MS Office programs
  • Ability to multi-task and prioritize in a high-stress environment

Benefits:

  • Employer-paid Medical, Dental, and Vision premiums
  • Employer-paid Short-Term Disability and Life Insurance premiums
  • Employer matching 401(k)
  • 15 days annual combined sick/vacation and 9 days of holiday during the first year
  • Birthday off

Arkos Health EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health

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