Retail Customer Service Coordinator
5 days ago
We are seeking a highly motivated and customer-focused Retail Customer Service Coordinator to join our team at TJ Maxx. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and maintaining a clean and organized store environment.
Key Responsibilities- Create a positive internal and external customer experience by engaging and interacting with all customers.
- Promote a culture of honesty and integrity, maintaining confidentiality and adhering to all labor laws, policies, and procedures.
- Take an active role in training and mentoring Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs.
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
- Address customer concerns and issues promptly, ensuring a positive customer experience.
- Ensure Associates execute tasks and activities according to store plan, prioritizing as needed.
- Communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates.
- Provide and accept recognition and constructive feedback, partnering with Management on Associate training needs to increase effectiveness.
- Available to work flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Capable of multi-tasking.
- Strong communication and organizational skills with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Team player, working effectively with peers and supervisors.
- Able to train others.
- 1 year retail and 6 months of leadership experience.
We offer a competitive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Applicants with arrest or conviction records will be considered for employment.
We are an equal opportunity employer and welcome applications from diverse candidates.
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