Patient Care Coordinator Associate

4 weeks ago


Gilbert, Arizona, United States Optum Full time

Job Summary:

Optum is seeking a Patient Care Coordinator Associate to provide patient-oriented service in a clinical or front office setting. The ideal candidate will have strong interpersonal, communication, and customer service skills, with the ability to work in a fast-paced, customer-oriented clinical environment.

Responsibilities:

  • Communicate directly with patients and/or families to complete the registration process, collecting patient demographics, health information, and verifying insurance eligibility/benefits.
  • Utilize computer systems to enter, access, or verify patient data in real-time, ensuring accuracy and completeness of information.
  • Verify insurance coverage, benefits, and create price estimates, reverifications as needed.
  • Maintain up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, and ED Registration.

Requirements:

  • High School Diploma/GED (or higher)
  • 1+ years of experience in a hospital, office setting, customer service setting, or phone support role
  • Ability to work Sunday to Wednesday, 9:00 to 17:30

Preferred Qualifications:

  • Experience with Microsoft Office products
  • Experience in a Hospital Patient Registration Department, Physician office, or any medical setting
  • Working knowledge of medical terminology
  • Understanding of insurance policies and procedures
  • Experience in insurance reimbursement and financial verification

Why Choose Optum?

At Optum, we believe everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Join us in our mission to help people live healthier lives and make the health system work better for everyone.



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