Medical Office Coordinator
4 weeks ago
Job Title: Medical Receptionist Medical Assistant
Job Summary:
We are seeking a highly skilled and compassionate Medical Receptionist Medical Assistant to join our team at Healthy You Primary Care. As a Medical Receptionist Medical Assistant, you will play a vital role in providing exceptional patient care and support to our patients and healthcare team.
Key Responsibilities:
- Patient Support: Provide warm and welcoming support to patients, responding to their inquiries, arranging appointments, and managing records and finances.
- Technology Management: Utilize EHR software, patient portal, appointment reminder systems, mobile apps, and other technology to manage scheduling, interact with patients and providers, and update files and records.
- Communication: Greet patients and visitors warmly, whether in person or over the phone, showing empathy and kindness. Take thorough messages when necessary.
- Appointment Management: Boost patient happiness, make the most of provider availability, and maximize treatment room use through appointments booked either in person or over the phone.
- Administrative Tasks: Help patients complete insurance forms and other necessary patient records. Assist with coordinating hospital admissions, referring patients to specialists, and setting up appointments for medical tests and lab work when necessary.
- Operational Efficiency: Ensure patient appointments stay on track by letting the provider know when the patient arrives, checking if services are being delivered as planned, and giving gentle reminders if there are any delays.
- Team Collaboration: Contribute to a positive and efficient work environment by maintaining confidentiality of medical, personal, and financial information, following policies and procedures, and reporting needed changes.
- Additional Responsibilities: Provide directions to the office to new patients, consulting practitioners, and vendors. Assist patients in need by quickly responding to emergencies and resolving issues following front office triage guidelines.
Work Schedule:
- Monday-Friday 8AM-5PM (every other week)
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