Credit Risk Technology Manager

2 weeks ago

Frisco, Texas, United States T-Mobile Full time

About T-Mobile: At T-Mobile, we prioritize our employees just as much as our customers. Our comprehensive Total Rewards Package is designed to ensure that our team members feel valued and supported.

Compensation: All employees receive a competitive base salary along with a robust compensation package. This includes opportunities for wealth building through our annual stock grants, employee stock purchase plans, 401(k) contributions, and access to free financial coaching throughout the year.

Position Overview: The Collections Platform and Configurations Organization at T-Mobile is on the lookout for a Manager who excels in leading a team of technical professionals within an agile development framework. The ideal candidate will have:

  • Experience in managing technical teams through agile methodologies.
  • Proficiency in defining business and technical requirements, as well as designing and implementing strategies for collections decision engines.
  • A strong grasp of functional specifications, technical deployments, and inter-system relationships, particularly in credit and collections processes.
  • Expertise in resource planning for enterprise projects, with a clear understanding of deliverables, timelines, and budget management.
  • Skills in quality assurance and user acceptance testing protocols, with familiarity in tools like JIRA.
  • The ability to prepare and present materials to senior leadership.

Key Responsibilities:

  • Lead and manage a team to achieve performance goals by providing clear direction, timely feedback, and coaching.
  • Monitor project tasks to ensure timely and budget-compliant deliverables.
  • Recruit and onboard qualified team members to enhance T-Mobile's capabilities.
  • Encourage a proactive environment where team members identify and resolve issues effectively.
  • Drive continuous improvement in technical practices across the organization.
  • Collaborate with business teams and vendors to enhance strategies and address business-critical issues.
  • Establish best practices for software development and documentation to ensure high-quality outputs.
  • Build and maintain trusted relationships with leadership and support teams.
  • Manage multiple product backlogs and priorities in alignment with business and technology partners.
  • Oversee the implementation of applications by analyzing existing systems and developing procedures for successful installations.
  • Identify areas for improvement and collaborate with experts to implement effective solutions.
  • Communicate business strategies and challenges clearly to inspire team action.
  • Maintain a holistic view of business challenges, considering technical, functional, and policy aspects to devise innovative solutions.

Qualifications:

  • Bachelor's degree in Business, Computer Science, or a related field; a Master's degree or MBA is preferred.
  • 5 to 10 years of industry experience in technical deployments and process flows.
  • 5 to 7 years of experience managing high-performing teams.

Skills and Abilities:

  • Strong problem-solving skills with a creative approach to resolving issues.
  • Excellent communication skills, capable of conveying complex information clearly to executive levels.
  • Proficient presentation skills for diverse audiences.
  • Up-to-date knowledge of industry trends and strategic frameworks.
  • Medium to advanced knowledge of scripting tools (Python, SQL, HTML, Perl).
  • Strong understanding of the software development life cycle (SDLC) and testing methodologies.
  • Experience with testing tools and automation frameworks.
  • Knowledge of compliance regulations such as SOX and PCI.
  • Familiarity with Agile methodologies and tools.
  • Experience in delivering large-scale business and technology initiatives.

Compensation and Benefits: T-Mobile offers a competitive base pay range, along with eligibility for annual bonuses and stock grants. Our benefits package includes comprehensive medical, dental, and vision insurance, a flexible spending account, paid time off, and various employee support programs.

Commitment to Diversity: T-Mobile is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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