Technology Infrastructure Director

6 days ago

Portland, Oregon, United States Ardon Full time
Job Description

Job Summary

Ardon Health is seeking a highly skilled Technology Infrastructure Lead to join our team of healthcare professionals. As a key member of our organization, you will be responsible for managing and coordinating technology infrastructure, providing leadership to technology service providers, and spearheading efforts to define, select, and implement new technologies required by Ardon Health Holding's growing sophistication and scale.

Key Responsibilities

  • Provide technology leadership to drive differentiating, innovating, enabling solutions for Ardon Health Holdings as it grows in sophistication, complexity, and scale.
  • Provide expertise on foundational and emerging technologies.
  • Define, select, implement, and manage technology solutions for AHH, including those related to infrastructure, security, telecommunications/network, and data.
  • Coordinate support of infrastructure, including troubleshooting, problem resolution, and maintenance.
  • Drive IT Asset Management (ITAM) and IT Service Management (ITSM) for infrastructure scope.
  • Deploy and ensure adoption of industry best practices, processes, and policies to manage risk and comply with regulatory and accreditation requirements.
  • Collaborate with stakeholders to ensure critical business needs are met and solutions are adopted and maximized.
  • Actively participate and provide support as needed to fellow leadership and quality program staff to ensure activities related to the company's quality management program and quality improvement activities maintain priority focus and are effectively executed.
  • Comply with the company's Human Resources policies, Employee Handbook, Code of Conduct, and all department policies and procedures, including protecting confidential company, employee, and customer information.

Requirements

  • Bachelor's degree or equivalent. Degree or coursework in Information Technology preferred.
  • 5 years' experience providing technology leadership with additional years' experience delivering technology solutions.
  • Experience selecting, managing, and deploying a variety of technology solutions, including business intelligence, data & reporting, infrastructure, and security.
  • Experience in support and maintenance of technology solutions and assets.
  • Proven ability to provide day-to-day direction to technology service providers and manage to contractual commitments.
  • Strong organizational, problem-solving, and analytical skills, both from a business and technical perspective.
  • Experience in collaborating on solutions that drive business performance, increase organization efficiency, and enhance company performance.
  • Ability to evaluate options and make sound decisions that consider both risk and cost.
  • Ability to communicate clearly verbally and in writing.
  • Experience in healthcare or pharmacy strongly preferred.
  • Experience and/or certification in ITIL, ITSM, ITAM strongly preferred.
  • Certification in IT infrastructure, network, or security strongly preferred.

Our Ideal Candidate

  • Strong communication and interpersonal skills.
  • Ability to effectively collaborate in a team setting.
  • Proficiency in standard workplace software and/or information management applications.
  • Prior experience working in a pharmacy or healthcare setting.
  • Ability to navigate computer applications.
  • Ability to work in a fast-paced environment.
  • Knowledge of pharmacy benefit investigation, prior authorization support, and patient financial assistance connection.
  • Prior experience working with physicians, nurses, or other healthcare professionals.

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