Collection Team Supervisor
2 weeks ago
As a Collection Team Supervisor at HireBloc Ventures Pvt Ltd, you will be instrumental in guiding a team of collection specialists to ensure the successful recovery of outstanding payments.
Your proficiency in team management and motivation, combined with outstanding communication and analytical skills, will be crucial in meeting collection objectives while ensuring a positive experience for our customers.
Key Responsibilities- Oversee and direct a team of collection specialists to meet both individual and collective collection goals.
- Assess and monitor team performance, providing constructive feedback and coaching to enhance outcomes.
- Formulate and execute strategies aimed at improving the efficiency and effectiveness of the collection process.
- Guarantee adherence to relevant regulations and internal policies throughout all collection efforts.
- Address escalated customer inquiries and complaints, promoting a customer-focused mindset within the team.
- Conduct regular team meetings to relay objectives, address challenges, and exchange best practices.
- Compile and analyze collection reports to pinpoint trends and opportunities for improvement.
- Collaborate with other departments to optimize processes and resolve customer concerns.
- Stay informed on industry trends and best practices in collections management.
- Engage in the recruitment, training, and professional development of team members.
- Bachelor's degree in Business Administration, Finance, or a related discipline.
- Demonstrated experience in a collections role, with a minimum of 2 years in a supervisory or leadership capacity.
- In-depth knowledge of collection laws, protocols, and compliance requirements.
- Strong analytical capabilities with the ability to interpret data and make informed decisions.
- Exceptional communication and interpersonal skills for effective interaction with team members and clients.
- Proficiency in collection software and CRM systems.
- Aptitude for managing escalated customer issues and negotiating payment plans.
- Leadership qualities focused on motivating and developing team members.
- Detail-oriented with a commitment to precision and quality in all collection activities.
- Proven success in achieving and surpassing collection targets.
Customer inquiry handling, recruitment, performance evaluation, team management, communication, training, interpersonal skills, coaching, leadership, collection software proficiency, compliance, collections management, customer service, customer experience, problem-solving, analytical skills, industry knowledge, report analysis.
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