Fulfillment Site Director

7 hours ago

WilkesBarre, Pennsylvania, United States Thrive Market Full time
About Thrive Market

Thrive Market is a leading online retailer of healthy and sustainable products, dedicated to making wellness and eco-friendliness accessible to everyone. As a Certified B Corporation and Public Benefit Corporation, we prioritize social and environmental responsibility in all aspects of our business.

The Role

We are seeking a highly experienced Fulfillment Site Director to oversee the strategic planning, execution, and continuous improvement of our on-site fulfillment operation. This critical role will be responsible for managing a large team, ensuring seamless coordination between departments, and driving the development and implementation of operational processes to meet organizational goals.

Key Responsibilities
  • Provide strategic direction and oversee day-to-day operations of the fulfillment center, ensuring efficient order processing, inventory management, and timely shipments to meet member demands.
  • Lead and motivate a large team of associates, supervisors, and managers, fostering a positive work environment, promoting employee development, and ensuring safety and compliance with Thrive Market policies.
  • Implement and continuously improve operational processes, workflows, and performance metrics to enhance productivity, reduce costs, and optimize order fulfillment efficiency.
  • Monitor, optimize, and establish key performance indicators (KPIs) encompassing order fulfillment speed and accuracy, inventory turnover, labor productivity, cycle time, defect rates, equipment utilization, and safety compliance.
  • Manage budgetary responsibilities, allocate resources effectively, and monitor expenses to achieve financial goals while maintaining operational excellence.
  • Uphold and enforce quality control standards to ensure accurate order picking, packing, and shipping, while addressing any issues related to product quality or member satisfaction.
  • Collaborate with cross-functional teams, maintaining compliance with industry regulations, safety regulations, operational standards, and company policies while contributing to broader organizational goals and strategies.
  • Oversee labor planning strategies, incorporating headcount forecasts, to ensure optimal staffing levels for efficient fulfillment operations, while prioritizing a positive interview experience for candidates to attract and retain top talent.
  • Prepare and present regular reports to executive leadership on site performance, challenges, and opportunities.
Qualifications
  • 10-15+ years of successful leadership experience overseeing manufacturing, warehouse, or fulfillment center operations in a Director or General Manager capacity.
  • Demonstrated success in managing large teams (300+) and fostering a positive and collaborative work environment.
  • Proficiency in planning and executing operations, and managing multiple projects with varying priorities and deadlines.
  • Excellent problem-solving skills and the ability to make informed decisions under pressure.
  • Exceptional attention to detail to ensure precision and accuracy in all aspects of fulfillment center operations.
  • Strong interpersonal skills with a track record of effectively collaborating with employees at all organizational levels.
  • Capability to plan, project, and manage budgets to optimize resource allocation.
  • Ability to set clear goals and provide strategic direction for the fulfillment center, aligning operations with organizational objectives using data and analytics.
  • Well-rounded knowledge of fulfillment center operations, encompassing goods receiving, picking/packing, inventory control, and small parcel direct-to-consumer fulfillment.
  • Willingness to be on-call at all times to address operational needs and emergencies, showcasing dedication to the role and long-term growth of the business.
  • Results-oriented with a track record of achieving and exceeding performance targets.
  • Excellent written and verbal communication skills.

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