Operations Director

7 days ago


WilkesBarre, Pennsylvania, United States Chewy Full time
About the Role

Chewy is seeking an experienced Operations Manager to lead our fulfillment center team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our warehouse, including receiving, picking, packing, and shipping.

Key Responsibilities

  • Lead inbound/outbound activities for the FC, including receiving, picking, packing, and shipping
  • Provide a healthy and safe work environment for associates working on the outbound team
  • Direct warehouse supervisory personnel to achieve prescribed objectives, including timely fulfillment of customer orders
  • Ensure that all Key Performance Indicators (KPIs) are on target for the operation, such as warehouse misses, on-time shipments, shipment defects, aged tasks, and production levels per hour
  • Engage a team of Area Managers and Operations Leads
  • Drive planning and forecasting
  • Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area
  • Mentor, train, and develop Area Managers for career progression and learning
  • Ability to develop and share standard processes across the shifts and network
  • Build a positive team culture that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience
  • Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
  • Use the site Warehouse Management System (WMS) to optimize detailed order fulfillment and provide operational insights to improve WMS effectiveness

Requirements

  • A Bachelor's Degree from an accredited University or comparable experience
  • 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
  • At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
  • At least 4 years of shown experience of positively running large groups of hourly employees
  • Experience with building or improving inventory management, order management, and warehouse management systems and processes
  • Passion for working in a start-up environment with high levels of ambiguity and change
  • Strong project management and continuous improvement skills
  • Metrics-driven demeanor
  • Customer service obsession, with a desire to go above and beyond to satisfy customer needs
  • Effective communicator and leader for employees, direct reports, cross-functional teams, and executive leadership
  • Shown ability to quickly adapt and drive the right results using data
  • The highest levels of integrity and ethics
  • Must be flexible to work weekends
  • Position may require travel


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