Operations Director
7 days ago
Chewy is seeking an experienced Operations Manager to lead our fulfillment center team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our warehouse, including receiving, picking, packing, and shipping.
Key Responsibilities
- Lead inbound/outbound activities for the FC, including receiving, picking, packing, and shipping
- Provide a healthy and safe work environment for associates working on the outbound team
- Direct warehouse supervisory personnel to achieve prescribed objectives, including timely fulfillment of customer orders
- Ensure that all Key Performance Indicators (KPIs) are on target for the operation, such as warehouse misses, on-time shipments, shipment defects, aged tasks, and production levels per hour
- Engage a team of Area Managers and Operations Leads
- Drive planning and forecasting
- Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area
- Mentor, train, and develop Area Managers for career progression and learning
- Ability to develop and share standard processes across the shifts and network
- Build a positive team culture that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience
- Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
- Use the site Warehouse Management System (WMS) to optimize detailed order fulfillment and provide operational insights to improve WMS effectiveness
Requirements
- A Bachelor's Degree from an accredited University or comparable experience
- 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
- At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
- At least 4 years of shown experience of positively running large groups of hourly employees
- Experience with building or improving inventory management, order management, and warehouse management systems and processes
- Passion for working in a start-up environment with high levels of ambiguity and change
- Strong project management and continuous improvement skills
- Metrics-driven demeanor
- Customer service obsession, with a desire to go above and beyond to satisfy customer needs
- Effective communicator and leader for employees, direct reports, cross-functional teams, and executive leadership
- Shown ability to quickly adapt and drive the right results using data
- The highest levels of integrity and ethics
- Must be flexible to work weekends
- Position may require travel
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