IT Support Specialist
2 months ago
We are seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our organization. In this role, you will ensure that all technological challenges are addressed promptly, enabling seamless operations across the board. This position is ideal for a proactive problem-solver who is passionate about helping others and takes pride in delivering outstanding support.
Compensation:$45,000 - $55,000 annually
Key Responsibilities:- Set up and configure new technology, including software applications, computer hardware, and operating systems.
- Conduct security assessments on all systems to safeguard against cybersecurity threats.
- Quickly address technical issues to minimize disruptions and maintain productivity.
- Manage the creation of new user accounts, work email addresses, and access permissions for new hires.
- Provide technical support to clients using our RMM & PSA tools through various communication channels.
- Utilize effective communication skills to ensure clients feel confident in using their technology.
- Collaborate with team members to deliver the best possible experience to end-users.
- Work independently to set daily objectives and adapt to changing priorities as needed.
- Exceptional customer service skills with a focus on contributing to business success.
- Strong communication, time management, and organizational abilities.
- Proficient in Microsoft Office applications.
- A high school diploma or G.E.D. is required; an associate's degree in IT or computer science is preferred.
- A minimum of 2 years of experience in a professional IT environment.
- Capable of producing detailed documentation for all support tickets and standard operating procedures.
- Adept at simplifying complex concepts for clients.
Prizm is a prominent provider of enterprise-level technology services. Our primary offerings encompass managed IT services, copier and printer sales and maintenance, document management, and business continuity/disaster recovery solutions. Through our partnerships with leading technology providers, we offer a comprehensive approach to alleviate businesses' technology concerns, allowing them to concentrate on their core operations.
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