Technical Support Specialist

3 months ago


Buffalo, New York, United States Worldwide TechServices Full time

The Technical Support Specialist plays a crucial role in delivering technical assistance and repair solutions for a variety of technology products utilized in user environments. This position involves diagnosing and fixing issues related to computers, laptops, tablets, and printers. The specialist will also engage in IMAC (Install, Move, Add, Change) activities and provide on-site support.

Key Responsibilities:
  • Deliver technical assistance and repair solutions for user computing devices.
  • Support VIP clients and manage change requests effectively.
  • Conduct IMAC activities and provide on-site support as needed.
  • Maintain clear communication with end-users and service desk teams.
  • Follow established service operations policies and procedures.
  • Perform additional tasks as directed by management.
Education and Experience Requirements:
  • Completion of a technical school program or 2-4 years of relevant experience in the field.
Certifications and Qualifications:
  • Maintain OEM certifications as required.
  • Proficient knowledge of both software and hardware systems.
  • Familiarity with ITIL methodologies.
  • A+ certification is preferred.
Essential Skills:
  • Strong communication and customer service skills.
  • Ability to follow instructions and processes independently.
  • Physical capability to lift and transport computer equipment weighing up to 50 lbs.
  • Possession of a basic repair toolkit.


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