IT Support Specialist

6 days ago


Buffalo, New York, United States Prizm Document & Technology Solutions Full time
Job Title: Tech Support

We're seeking a skilled IT support specialist to join our team at Prizm Document & Technology Solutions. As a key member of our technical support team, you'll play a vital role in ensuring our operations run smoothly by providing top-notch assistance to our clients.

Key Responsibilities:
  • Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support
  • Utilize strong communication skills to make clients feel comfortable with their technology
  • Collaborate with the team to provide exceptional support and ensure a seamless experience for end-users
  • Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems
  • Run security checks on all of our systems to ensure we're protected from cybersecurity threats
  • Respond promptly to technical issues to resolve problems and enable employees to work efficiently
  • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
Requirements:
  • Able to create detailed documentation for all tickets and SOPs
  • Ability to simplify complex topics when working with clients
  • Excellent customer service skills and a drive to contribute to our business's success
  • Skilled in communication, time management, and organization
  • Expert-level Microsoft Office skills
  • High school diploma or G.E.D. required, associate's degree in information technology or computer science is a plus
  • 2+ years of experience in a professional IT setting

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