IT Support Specialist
1 day ago
Job Title: Tech Support Helpdesk
Job Summary: We're seeking an experienced IT support specialist to provide top-notch assistance to our team. As a Tech Support Helpdesk specialist, you'll ensure that any technical issues are resolved efficiently, allowing our operations to run smoothly.
Responsibilities:
- Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems.
- Run security checks on all of our systems to ensure we're protected from cybersecurity threats.
- Respond quickly to technical issues to resolve problems and enable employees to work efficiently.
- Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.
- Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support.
- Use strong communication skills to make clients feel comfortable with their technology.
- Be a team player to provide the absolute best experience to end-users.
- Must be able to work independently and set daily goals as well as quickly change gears as emergencies arise.
Qualifications:
- Top-notch customer service skills and a drive to make our business succeed.
- Skilled in communication, time management, and organization.
- Expert-level Microsoft Office skills.
- High school diploma or G.E.D. required, associate's degree in information technology or computer science is a bonus.
- 2+ years experience in a professional IT setting.
- Able to create detailed documentation for all tickets and SOPs.
- Ability to simplify complex topics when working with clients.
Compensation: $45,000 - $55,000 yearly
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