IT Technical Support Specialist

3 days ago


Buffalo, New York, United States Seneca Holdings LLC Full time
Job Title: IT Technical Support Specialist

Seneca Holdings LLC is seeking an IT Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.

Responsibilities:
  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Install, configure, and maintain computer systems, printers, and other equipment
  • Perform routine maintenance tasks to ensure system uptime and performance
  • Collaborate with other IT team members to resolve complex technical issues
  • Document and track technical issues and resolutions
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3+ years of experience in IT technical support
  • Strong knowledge of computer systems, hardware, and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications:
  • IT certifications (e.g. CompTIA A+, Network+)
  • Experience with helpdesk software and ticketing systems
  • Knowledge of cloud-based services and platforms
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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