IT Technical Support Specialist
3 days ago
Seneca Holdings LLC is seeking an IT Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.
Responsibilities:- Provide technical support to employees via phone, email, and in-person
- Troubleshoot and resolve technical issues with hardware, software, and network systems
- Install, configure, and maintain computer systems, printers, and other equipment
- Perform routine maintenance tasks to ensure system uptime and performance
- Collaborate with other IT team members to resolve complex technical issues
- Document and track technical issues and resolutions
- Bachelor's degree in Computer Science, Information Technology, or related field
- 3+ years of experience in IT technical support
- Strong knowledge of computer systems, hardware, and software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- IT certifications (e.g. CompTIA A+, Network+)
- Experience with helpdesk software and ticketing systems
- Knowledge of cloud-based services and platforms
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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1 month ago
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