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Administrative Coordinator

2 months ago

Tampa, Florida, United States WhatJobs Full time

About the Role:

At WhatJobs, we're seeking a highly skilled and detail-oriented Administrative Assistant to join our team. As a key member of our operations team, you will play a critical role in building and maintaining strong relationships with our clients and prospective clients.

Key Responsibilities:

  • Client Relationship Management: Assist our sales team in developing and maintaining strong relationships with clients and prospective clients through regular communication and follow-ups.
  • Administrative Duties: Handle administrative tasks such as managing customer accounts, processing invoices, and maintaining accurate records. Coordinate Return Material Authorizations (RMA) processes, ensuring efficient handling of returns and replacements.
  • Customer Service: Provide high-quality customer service by addressing inquiries, resolving issues, and facilitating troubleshooting processes in a timely manner.
  • Material Specifications: Assist clients with understanding material specifications, providing necessary information and support.
  • Customer Follow-ups: Conduct follow-up activities with customers to ensure satisfaction and address any outstanding issues or needs.
  • Reporting: Generate and distribute regular reports on customer interactions, sales activities, and other key metrics for review.
  • Troubleshooting: Facilitate troubleshooting processes for customer issues, collaborating with other departments as needed to resolve problems.

Requirements:

  • Education: High school diploma or equivalent.
  • English / Spanish written & spoken abilities: A plus.
  • Experience: 2+ years of experience in an administrative assistant role.
  • Excellent verbal and written communication skills: Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint): Experience with CRM software is a plus.
  • Attributes: Detail-oriented with a strong focus on accuracy; Ability to work independently and as part of a team; Positive demeanor and proactive approach to problem-solving.

What We Offer:

  • 401(k) & matching:
  • Dental insurance:
  • Employee assistance program:
  • Health insurance:
  • Health savings account:
  • Life insurance:
  • Paid time off:
  • Vision insurance:

About WhatJobs:

WhatJobs is an equal employment opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status. Drug-Free Workplace.