IT Support Engineer II, OTS

4 weeks ago

Charlton, Massachusetts, United States Amazon Full time
About Operations Technology Solutions (OTS)

At the heart of Amazon's business, Operations is known for its speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece of the puzzle.

About the Role:

As an IT Support Engineer II, you will leverage your technical expertise and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You will manage large projects with minimal guidance that affect multiple locations in a region, resolve customer issues in times of crisis, and expand your scope of knowledge by learning about software design patterns, data structures, AWS technologies, and distributed systems concepts.

Key Responsibilities:
  • Troubleshoot difficult IT problems without SOPs
  • Plan and coordinate CMs and CM templates
  • Collaborate with internal teams or vendors to execute projects
  • Lead continuous improvement efforts
  • Audit the quality of work performed and provide constructive feedback when necessary
  • Automate manual tasks and create/improve small tools that help make team operations more efficient
  • Serve as the first point of escalation
  • Participate in hiring, training, and development of others
  • Support customers from multiple buildings in the area, as well as remote customers
  • Travel within your local or regional area to support our customers
Basic Qualifications:
  • 3+ years of IT client, server, and network service delivery experience
  • 4+ years of IT systems or relevant commercial production environment experience
  • 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
  • 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
  • 4+ years of troubleshooting in a multi-user high availability environment experience
  • 4+ years of PC repair, troubleshooting, deployment, and liquidation experience
  • High school or equivalent diploma
Preferred Qualifications:
  • 3+ years of supporting a Windows server environment experience
  • Experience supporting video conference and teleconference equipment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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